GUIDELINES TO NRDC feb 24 2014

Management SkillsIntroductionSkillsThis section outlines types and degrees of skills that managers need atvarious levels of management.Managers at all levels use three types of skills:SkillDescriptionTechnical Use techniques, knowledge, or expertise.Interpersonal Get people to cooperate singly or in groups.Conceptual Grasp ambiguous problems and provide purpose.Skill mixManagers at all levels apply technical, conceptual, and interpersonal skills butin varying degrees. As the graphic illustrates, degrees of technical andconceptual skills vary among levels of management, but the need forinterpersonal skills remains constant at all levels:C o n c e p t u a l S k il lsIn t e r p e r s o n a l S k il lsT e c hni c a l S k il lsF ir s t L eve l S u p v r A c tio n O f fi c e r M a n a g e r E x e c u t iv eFigure 1-4. Management levels and skills requiredStaff officerskillsStaff officers use all three skills to tackle ambiguous problems, formrecommendations, and communicate effectively. They realize that technical andinterpersonal skills are important and soon learn that staff work requires highlydeveloped conceptual skills.NRDC GRC – Staff Handbook1-10