GUIDELINES TO NRDC feb 24 2014
GUIDELINES TO NRDC feb 24 2014 GUIDELINES TO NRDC feb 24 2014
Maintaining ControlIntroduction This section suggests ways to control an action when working it through thesystem.SOP andchecklistUse the SOP 10.00.02 and checklist to keep track of details. Using these toolsavoids having to relearn procedures for recurring tasks. However, don't relytotally on SOPs or checklists. They can limit flexibility and imagination, bylocking you into a single course of action.TimingTo avoid major revisions at the last minute, give agencies time to respond. Thenthey can review the action thoroughly and provide quality responses. A fairmargin of time also allows you to review their responses thoroughly.If not given enough time, agencies will simply give lip-service to the action andconcur only to meet the requirement. A superficial review of somethingimportant may lead to a bad decision.TipsTo maintain control of the action, follow these tips:TipDescriptionHand-carry actions Try to visit offices to get concurrence.Go to the right Be sure to get the right signature. Otherwise, somepeopleunauthorized individual may sign off, and you'll have togo back to get the right signature.Give a heads up When sending out an action, alert the recipients. Alwaysknow where your action is.Follow up Follow up with a visit or phone call.Don't assume Don't assume people will automatically respond to anKeep the originalcopy cleanaction on or before the suspense date.When staffing a final draft, don't--x Circulate the original copy.x Allow people to write on the original copy.NRDC GRC – Staff Handbook 8-12
Backup CopiesIntroductionHas this ever happened to you?I can’t f ind the record copy.Is it in there?N o! D on’t knowwhere it is, a nd I don’t hav ea bac kup c opy.Figure 8-2. Keep a copy of your actionsWhy backupcopies arenecessaryObviously we should keep complete records, but you probably know of timeswhen someone--x Lost the record copy.x Changed the record copy without telling you.x Asked you to revise the original document, but you couldn't find it.x Told you to write another paper similar to the original. But you forgot whatyou wrote and didn't have a backup copy or disk to remind you.Tip: BackupfileKeep backup copies of actions and notes to protect yourself when workingcontentious actions or nonstarters. When things go wrong because they didn'tlisten to you, your backup files may protect you.NRDC GRC – Staff Handbook 8-13
- Page 128 and 129: Active Listening, ContinuedAsk ques
- Page 130 and 131: Body Language, ContinuedExamplesWay
- Page 132 and 133: PersuadingIntroductionStaff officer
- Page 134 and 135: Persuading, ContinuedSelling steps(
- Page 136 and 137: Overcoming Objections, ContinuedPro
- Page 138 and 139: Negotiating StrategiesIntroductionT
- Page 140 and 141: Negotiating Strategies, ContinuedCo
- Page 142 and 143: Bad NewsIntroduction Building a goo
- Page 144 and 145: Chapter SummaryKey points This tabl
- Page 147 and 148: Chapter 7WritingOverviewIntroductio
- Page 149 and 150: Standards and RulesIntroduction Thi
- Page 151 and 152: Active VoiceIntroduction If you did
- Page 153 and 154: Active Voice, ContinuedWhen to usep
- Page 155 and 156: Eliminating Wordiness, ContinuedCut
- Page 157 and 158: Smothered VerbsIntroduction Another
- Page 159 and 160: PackagingIntroduction The way somet
- Page 161 and 162: Readability FormulasIntroductionRea
- Page 163 and 164: Editing, ContinuedRulesChecklistWhe
- Page 165: Chapter Summary, ContinuedKey point
- Page 168 and 169: Learning to CoordinateIntroductionD
- Page 170 and 171: Informal CoordinationIntroduction T
- Page 172 and 173: Coordinating PhasesIntroductionPhas
- Page 174 and 175: Responding to Non-concurrencesIntro
- Page 176 and 177: Decision Paper (DCC)Introduction A
- Page 180 and 181: Suspense DatesIntroduction Suspense
- Page 182 and 183: Chapter Summary, ContinuedKey point
- Page 184 and 185: Military BriefingsIntroduction Comm
- Page 186 and 187: Information Briefing FormatsIntrodu
- Page 188 and 189: PreparationIntroduction This sectio
- Page 190 and 191: Preparation, ContinuedFocus onkey p
- Page 192 and 193: Methods of Presentation, ContinuedS
- Page 194 and 195: Visual Aids, ContinuedExampleThis i
- Page 196 and 197: Rehearsals, ContinuedCriticsCritics
- Page 198 and 199: Delivery, ContinuedInappropriateapp
- Page 200 and 201: ClosingIntroduction This section di
- Page 202 and 203: Chapter Summary, ContinuedKey point
- Page 204 and 205: Ethics and ValuesIntroduction Insti
- Page 206 and 207: Military Core ValuesIntroduction Th
- Page 209 and 210: Unethical BehaviorIntroduction This
- Page 211 and 212: Pressure to Produce ResultsIntroduc
- Page 213 and 214: Ethical Decision Making, ContinuedG
- Page 215 and 216: Chapter SummaryKey points This tabl
- Page 217 and 218: Appendix A--Informal Staff Language
- Page 219 and 220: Appendix A--Informal Staff Language
- Page 221 and 222: Appendix A--Informal Staff Language
- Page 223 and 224: Appendix B--Simpler Words and Phras
- Page 225 and 226: Appendix B--Simpler Words and Phras
- Page 227 and 228: Appendix B--Simpler Words and Phras
Maintaining ControlIntroduction This section suggests ways to control an action when working it through thesystem.SOP andchecklistUse the SOP 10.00.02 and checklist to keep track of details. Using these toolsavoids having to relearn procedures for recurring tasks. However, don't relytotally on SOPs or checklists. They can limit flexibility and imagination, bylocking you into a single course of action.TimingTo avoid major revisions at the last minute, give agencies time to respond. Thenthey can review the action thoroughly and provide quality responses. A fairmargin of time also allows you to review their responses thoroughly.If not given enough time, agencies will simply give lip-service to the action andconcur only to meet the requirement. A superficial review of somethingimportant may lead to a bad decision.TipsTo maintain control of the action, follow these tips:TipDescriptionHand-carry actions Try to visit offices to get concurrence.Go to the right Be sure to get the right signature. Otherwise, somepeopleunauthorized individual may sign off, and you'll have togo back to get the right signature.Give a heads up When sending out an action, alert the recipients. Alwaysknow where your action is.Follow up Follow up with a visit or phone call.Don't assume Don't assume people will automatically respond to anKeep the originalcopy cleanaction on or before the suspense date.When staffing a final draft, don't--x Circulate the original copy.x Allow people to write on the original copy.<strong>NRDC</strong> GRC – Staff Handbook 8-12