GUIDELINES TO NRDC feb 24 2014

Detailed Table of Contents, ContinuedChapter 3—Managing Time and PrioritiesOverview.....................................................................................................................................3-1Efficiency and Effectiveness.......................................................................................................3-2Time and Priorities: Twin Pillars of Effectiveness ....................................................................3-5Step 1: Record Use of Time .......................................................................................................3-6Step 2: Analyze Results .............................................................................................................3-8Step 3: Eliminate Time Wasters ..............................................................................................3-10Step 4: Overcome Barriers.......................................................................................................3-11Priorities ....................................................................................................................................3-14The Pareto Principle (80/20 Rule) ............................................................................................3-16Doing Things One at a Time.....................................................................................................3-17Chapter Summary.....................................................................................................................3-19Chapter 4—Meetings and InterviewsOverview ....................................................................................................................................4-1Planning a Meeting .....................................................................................................................4-2Preparing an Agenda ..................................................................................................................4-3Opening a Meeting .....................................................................................................................4-5Guiding Discussion.....................................................................................................................4-7Getting People to Contribute ......................................................................................................4-8Concluding a Meeting ................................................................................................................4-9Interactive Meetings .................................................................................................................4-11Interactive Roles .......................................................................................................................4-12Planning and Opening an Interview .........................................................................................4-14Conducting an Interview ..........................................................................................................4-15Controlling an Interview...........................................................................................................4-17Chapter Summary .....................................................................................................................4-18Chapter 5—Solving Problems and Making DecisionsOverview ...................................................................................................................................5-1Problem-Solving Steps ...............................................................................................................5-2Step 1: Define the Problem........................................................................................................5-3Step 2: Gather Information ........................................................................................................5-4Step 3: Develop Alternatives .....................................................................................................5-6Step 4: Weigh Alternatives ........................................................................................................5-8Step 5: Select the Best Alternative ............................................................................................5-9Step 6: Obtain Approval and Implement the Decision ..............................................................5-9Adaptive Decision Making .......................................................................................................5-10Gaining Power to Make Decisions ...........................................................................................5-12Problems, Decisions, and Managers .........................................................................................5-14Chapter Summary ....................................................................................................................5-15NRDC GRC – Staff Handbookviii