GUIDELINES TO NRDC feb 24 2014

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Detailed Table of ContentsFront MatterOverview......................................................................................................................................iOrganization and Format ..........................................................................................................iiiInstructions............................................................................................. ...................................ivIntroduction and Terms............................................................................................ ..................vNotes........................................................................................................................................... viChapter 1—Organizations and ManagersOverview................................................................................................................................1-1Systems Approach to Management .......................................................................................1-2Subsystems.............................................................................................................................1-5The Five Functions of Management .......................................................................................1-7Integration of Management Functions ....................................................................................1-8Types of Managers.................................................................................................................1-9Management Skills................................................................................................................1-10Staff officer Roles .................................................................................................................1-11Managing and Leading ..........................................................................................................1-13Managing Things and Leading People ..................................................................................1-16Delegation of Authority .........................................................................................................1-17Managing Your Boss .............................................................................................................1-20Chapter Summary...................................................................................................................1-21Chapter 2—Staff WorkOverview................................................................................................................................2-1The Staff officer's World …....................................................................................................2-2Anticipation............................................................................................................................2-4Initiative ..................................................................................................................................2-6Guidance .................................................................................................................................2-9Perspective .............................................................................................................................2-11Information Processes ............................................................................................................2-13Written Sources of Information .............................................................................................2-14Providing Information and Building Trust ............................................................................2-15Completed Staff Work ...........................................................................................................2-17Staff Doctrine.........................................................................................................................2-19Chapter Summary...................................................................................................................2-21<strong>NRDC</strong> GRC – Staff Handbookvii
Detailed Table of Contents, ContinuedChapter 3—Managing Time and PrioritiesOverview.....................................................................................................................................3-1Efficiency and Effectiveness.......................................................................................................3-2Time and Priorities: Twin Pillars of Effectiveness ....................................................................3-5Step 1: Record Use of Time .......................................................................................................3-6Step 2: Analyze Results .............................................................................................................3-8Step 3: Eliminate Time Wasters ..............................................................................................3-10Step 4: Overcome Barriers.......................................................................................................3-11Priorities ....................................................................................................................................3-14The Pareto Principle (80/20 Rule) ............................................................................................3-16Doing Things One at a Time.....................................................................................................3-17Chapter Summary.....................................................................................................................3-19Chapter 4—Meetings and InterviewsOverview ....................................................................................................................................4-1Planning a Meeting .....................................................................................................................4-2Preparing an Agenda ..................................................................................................................4-3Opening a Meeting .....................................................................................................................4-5Guiding Discussion.....................................................................................................................4-7Getting People to Contribute ......................................................................................................4-8Concluding a Meeting ................................................................................................................4-9Interactive Meetings .................................................................................................................4-11Interactive Roles .......................................................................................................................4-12Planning and Opening an Interview .........................................................................................4-14Conducting an Interview ..........................................................................................................4-15Controlling an Interview...........................................................................................................4-17Chapter Summary .....................................................................................................................4-18Chapter 5—Solving Problems and Making DecisionsOverview ...................................................................................................................................5-1Problem-Solving Steps ...............................................................................................................5-2Step 1: Define the Problem........................................................................................................5-3Step 2: Gather Information ........................................................................................................5-4Step 3: Develop Alternatives .....................................................................................................5-6Step 4: Weigh Alternatives ........................................................................................................5-8Step 5: Select the Best Alternative ............................................................................................5-9Step 6: Obtain Approval and Implement the Decision ..............................................................5-9Adaptive Decision Making .......................................................................................................5-10Gaining Power to Make Decisions ...........................................................................................5-12Problems, Decisions, and Managers .........................................................................................5-14Chapter Summary ....................................................................................................................5-15<strong>NRDC</strong> GRC – Staff Handbookviii
Page 2 and 3: PREFACEDisclaimer: The NRDC-GREECE
Page 4 and 5: GUIDELINES TO CONSIDERBecome fully
Page 6: Remember the mission. Avoid tunnel
Page 9 and 10: Overview ContinuedFocusThe text foc
Page 11 and 12: InstructionsIntroduction This secti
Page 13: NotesNRDC GRC - Staff Handbookvi
Page 17: Detailed Table of Contents, Continu
Page 20 and 21: Chapter 1Organizations and Managers
Page 22 and 23: Systems Approach to Management, Con
Page 25 and 26: SubsystemsIntroduction This section
Page 27 and 28: The Five Functions of ManagementInt
Page 29 and 30: Types of ManagersIntroductionThis s
Page 31 and 32: Staff Officer RolesIntroduction Peo
Page 33 and 34: Managing and LeadingIntroduction St
Page 36 and 37: Managing Things and Leading PeopleI
Page 38 and 39: Delegation of Authority, ContinuedI
Page 40 and 41: Managing Your BossIntroduction Do y
Page 42 and 43: Chapter Summary, ContinuedKey point
Page 44 and 45: The Staff Officer’s WorldIntroduc
Page 46 and 47: AnticipationIntroduction Ability to
Page 48 and 49: InitiativeIntroduction A sharp staf
Page 50 and 51: Initiative, ContinuedKeepingactions
Page 52 and 53: Guidance, ContinuedWhen to seekguid
Page 54 and 55: Perspective, ContinuedPride,passion
Page 56 and 57: Written Sources of InformationIntro
Page 58 and 59: Providing Information and Building
Page 60 and 61: Completed Staff Work, ContinuedPrep
Page 62 and 63: Staff Doctrine, ContinuedBackground
Page 64 and 65:
Chapter Summary, ContinuedKey Point
Page 66 and 67:
Efficiency and EffectivenessIntrodu
Page 68 and 69:
Efficiency and Effectiveness, Conti
Page 70 and 71:
Step 1: Record Use of TimeIntroduct
Page 72 and 73:
Step 2: Analyze ResultsIntroduction
Page 74:
Step 3: Eliminate Time WastersIntro
Page 77 and 78:
Step 4: Overcome Barriers, Continue
Page 79 and 80:
Priorities, ContinuedVisionVision i
Page 81 and 82:
Doing Things One at a TimeIntroduct
Page 83 and 84:
Chapter SummaryKey points This tabl
Page 85 and 86:
Chapter 4Meetings and InterviewsOve
Page 87 and 88:
Preparing an AgendaIntroductionGuid
Page 89 and 90:
Opening a MeetingIntroductionOpenin
Page 91 and 92:
Guiding DiscussionIntroductionHow t
Page 93 and 94:
Concluding a MeetingIntroductionEnd
Page 95 and 96:
Interactive MeetingsIntroduction Ru
Page 97 and 98:
Interactive Roles, ContinuedRecorde
Page 99 and 100:
Conducting an InterviewIntroduction
Page 101 and 102:
Controlling an InterviewIntroductio
Page 103:
Chapter Summary, ContinuedKey point
Page 106 and 107:
Problem-Solving StepsIntroductionTh
Page 108 and 109:
Step 2: Gather InformationIntroduct
Page 110 and 111:
Step 3: Develop AlternativesIntrodu
Page 112 and 113:
Step 4: Weigh AlternativesArriving
Page 114 and 115:
Adaptive Decision MakingIntroductio
Page 116 and 117:
Gaining Power to Make DecisionsIntr
Page 118 and 119:
Problems, Decisions, and ManagersIn
Page 120 and 121:
Page 122 and 123:
Informal Organization and Grapevine
Page 124 and 125:
Listening Barriers We MeetBenefits
Page 126 and 127:
Overcoming Listening BarriersOverco
Page 128 and 129:
Active Listening, ContinuedAsk ques
Page 130 and 131:
Body Language, ContinuedExamplesWay
Page 132 and 133:
PersuadingIntroductionStaff officer
Page 134 and 135:
Persuading, ContinuedSelling steps(
Page 136 and 137:
Overcoming Objections, ContinuedPro
Page 138 and 139:
Negotiating StrategiesIntroductionT
Page 140 and 141:
Negotiating Strategies, ContinuedCo
Page 142 and 143:
Bad NewsIntroduction Building a goo
Page 144 and 145:
Page 147 and 148:
Chapter 7WritingOverviewIntroductio
Page 149 and 150:
Standards and RulesIntroduction Thi
Page 151 and 152:
Active VoiceIntroduction If you did
Page 153 and 154:
Active Voice, ContinuedWhen to usep
Page 155 and 156:
Eliminating Wordiness, ContinuedCut
Page 157 and 158:
Smothered VerbsIntroduction Another
Page 159 and 160:
PackagingIntroduction The way somet
Page 161 and 162:
Readability FormulasIntroductionRea
Page 163 and 164:
Editing, ContinuedRulesChecklistWhe
Page 165:
Page 168 and 169:
Learning to CoordinateIntroductionD
Page 170 and 171:
Informal CoordinationIntroduction T
Page 172 and 173:
Coordinating PhasesIntroductionPhas
Page 174 and 175:
Responding to Non-concurrencesIntro
Page 176 and 177:
Decision Paper (DCC)Introduction A
Page 178 and 179:
Maintaining ControlIntroduction Thi
Page 180 and 181:
Suspense DatesIntroduction Suspense
Page 182 and 183:
Page 184 and 185:
Military BriefingsIntroduction Comm
Page 186 and 187:
Information Briefing FormatsIntrodu
Page 188 and 189:
PreparationIntroduction This sectio
Page 190 and 191:
Preparation, ContinuedFocus onkey p
Page 192 and 193:
Methods of Presentation, ContinuedS
Page 194 and 195:
Visual Aids, ContinuedExampleThis i
Page 196 and 197:
Rehearsals, ContinuedCriticsCritics
Page 198 and 199:
Delivery, ContinuedInappropriateapp
Page 200 and 201:
ClosingIntroduction This section di
Page 202 and 203:
Page 204 and 205:
Ethics and ValuesIntroduction Insti
Page 206 and 207:
Military Core ValuesIntroduction Th
Page 209 and 210:
Unethical BehaviorIntroduction This
Page 211 and 212:
Pressure to Produce ResultsIntroduc
Page 213 and 214:
Ethical Decision Making, ContinuedG
Page 215 and 216:
Page 217 and 218:
Appendix A--Informal Staff Language
Page 219 and 220:
Page 221 and 222:
Page 223 and 224:
Appendix B--Simpler Words and Phras
Page 225 and 226:
Page 227 and 228:
Page 229 and 230:
Page 231:
Appendix C—Writing FormatsOvervie
Page 234 and 235:
Avoid Drop-In VisitorsIntroduction
Page 236 and 237:
Control Telephone UseIntroduction M
Page 238 and 239:
Say No!Introduction If spread too t
Page 240 and 241:
Priority ListFormatUse a format lik
Page 242 and 243:
A Winning AttitudeIntroductionA win
Page 244 and 245:
BrainstormingIntroductionBrainstorm
Page 246 and 247:
Modified Delphi TechniqueIntroducti
Page 248 and 249:
Leading Change, ContinuedIntroducti
Page 250 and 251:
Leading PeopleIntroductionThis sect
Page 252 and 253:
Results DrivenIntroductionThis sect
Page 254:
Business AcumenIntroductionThis sec
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GUIDELINES TO NRDC feb 24 2014

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