GUIDELINES TO NRDC feb 24 2014

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Body Language, ContinuedExamplesWays we use body language to communicate:Category Indicators ExampleFrustration Pointing index finger.Rubbing hair or back of neck.Kicking ground.Wringing hands.Sighing.Tightly clenched hands.SuspicionBoredomDoubtNervesArms crossed.Sideways glance.Pointing shoulder.Body pointing toward exit.Touching nose.Rubbing back of neck.Head in palm of hand.Slouching.Clicking ball-point pen.Drumming fingers on table.Doodling.Drooping eyes.Blank staring.Clock watching.Talking with hand over mouth.Rubbing eyes.Rubbing tip of nose.Moving back in seat.Pulling on ear.Drumming fingers on table.Fidgeting.Interrupting gestures.Rubbing palms together.Clearing throat.Pulling on ear.Talking with hand over mouth.Bobbing head.<strong>NRDC</strong> GRC – Staff Handbook 6-10
Body Language, ContinuedExamples(continued)Category Indicators ExampleInsecurity Biting fingernails.Chewing on thumb or pencil.Thumb over thumb.Pinching flesh.Evaluation Stroking chin.Glasses or pencil in mouth.Pinching bridge of nose.Pacing floor.Hand to cheek.Openness Hands open.Arms uncrossed.Coat unbuttoned.Sitting on edge of chair.Readiness Arms grasping edge of table.Leaning forward.Hands on hips.Sitting on edge of chair with handson knees.Cooperation Sitting on edge of chair.Hand to face.Hands open.Arms uncrossed.ConfidenceHands joined to form steeple.Leaning back, hands behind head.Chin thrust upward.Standing tall. Steady eyecontact. (Occasionalshifting OK.)<strong>NRDC</strong> GRC – Staff Handbook 6-11
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PREFACEDisclaimer: The NRDC-GREECE
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GUIDELINES TO CONSIDERBecome fully
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Remember the mission. Avoid tunnel
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Overview ContinuedFocusThe text foc
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InstructionsIntroduction This secti
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NotesNRDC GRC - Staff Handbookvi
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Detailed Table of Contents, Continu
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Detailed Table of Contents, Continu
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Chapter 1Organizations and Managers
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Systems Approach to Management, Con
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SubsystemsIntroduction This section
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The Five Functions of ManagementInt
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Types of ManagersIntroductionThis s
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Staff Officer RolesIntroduction Peo
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Managing and LeadingIntroduction St
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Managing Things and Leading PeopleI
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Delegation of Authority, ContinuedI
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Managing Your BossIntroduction Do y
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Chapter Summary, ContinuedKey point
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The Staff Officer’s WorldIntroduc
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AnticipationIntroduction Ability to
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InitiativeIntroduction A sharp staf
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Initiative, ContinuedKeepingactions
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Guidance, ContinuedWhen to seekguid
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Perspective, ContinuedPride,passion
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Written Sources of InformationIntro
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Providing Information and Building
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Completed Staff Work, ContinuedPrep
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Staff Doctrine, ContinuedBackground
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Chapter Summary, ContinuedKey Point
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Efficiency and EffectivenessIntrodu
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Efficiency and Effectiveness, Conti
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Step 1: Record Use of TimeIntroduct
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Step 2: Analyze ResultsIntroduction
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Step 3: Eliminate Time WastersIntro
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Step 4: Overcome Barriers, Continue
Page 79 and 80: Priorities, ContinuedVisionVision i
Page 81 and 82: Doing Things One at a TimeIntroduct
Page 83 and 84: Chapter SummaryKey points This tabl
Page 85 and 86: Chapter 4Meetings and InterviewsOve
Page 87 and 88: Preparing an AgendaIntroductionGuid
Page 89 and 90: Opening a MeetingIntroductionOpenin
Page 91 and 92: Guiding DiscussionIntroductionHow t
Page 93 and 94: Concluding a MeetingIntroductionEnd
Page 95 and 96: Interactive MeetingsIntroduction Ru
Page 97 and 98: Interactive Roles, ContinuedRecorde
Page 99 and 100: Conducting an InterviewIntroduction
Page 101 and 102: Controlling an InterviewIntroductio
Page 103: Chapter Summary, ContinuedKey point
Page 106 and 107: Problem-Solving StepsIntroductionTh
Page 108 and 109: Step 2: Gather InformationIntroduct
Page 110 and 111: Step 3: Develop AlternativesIntrodu
Page 112 and 113: Step 4: Weigh AlternativesArriving
Page 114 and 115: Adaptive Decision MakingIntroductio
Page 116 and 117: Gaining Power to Make DecisionsIntr
Page 118 and 119: Problems, Decisions, and ManagersIn
Page 120 and 121: Chapter Summary, ContinuedKey point
Page 122 and 123: Informal Organization and Grapevine
Page 124 and 125: Listening Barriers We MeetBenefits
Page 126 and 127: Overcoming Listening BarriersOverco
Page 128 and 129: Active Listening, ContinuedAsk ques
Page 132 and 133: PersuadingIntroductionStaff officer
Page 134 and 135: Persuading, ContinuedSelling steps(
Page 136 and 137: Overcoming Objections, ContinuedPro
Page 138 and 139: Negotiating StrategiesIntroductionT
Page 140 and 141: Negotiating Strategies, ContinuedCo
Page 142 and 143: Bad NewsIntroduction Building a goo
Page 144 and 145: Chapter SummaryKey points This tabl
Page 147 and 148: Chapter 7WritingOverviewIntroductio
Page 149 and 150: Standards and RulesIntroduction Thi
Page 151 and 152: Active VoiceIntroduction If you did
Page 153 and 154: Active Voice, ContinuedWhen to usep
Page 155 and 156: Eliminating Wordiness, ContinuedCut
Page 157 and 158: Smothered VerbsIntroduction Another
Page 159 and 160: PackagingIntroduction The way somet
Page 161 and 162: Readability FormulasIntroductionRea
Page 163 and 164: Editing, ContinuedRulesChecklistWhe
Page 165: Chapter Summary, ContinuedKey point
Page 168 and 169: Learning to CoordinateIntroductionD
Page 170 and 171: Informal CoordinationIntroduction T
Page 172 and 173: Coordinating PhasesIntroductionPhas
Page 174 and 175: Responding to Non-concurrencesIntro
Page 176 and 177: Decision Paper (DCC)Introduction A
Page 178 and 179: Maintaining ControlIntroduction Thi
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Suspense DatesIntroduction Suspense
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Military BriefingsIntroduction Comm
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Information Briefing FormatsIntrodu
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PreparationIntroduction This sectio
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Preparation, ContinuedFocus onkey p
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Methods of Presentation, ContinuedS
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Visual Aids, ContinuedExampleThis i
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Rehearsals, ContinuedCriticsCritics
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Delivery, ContinuedInappropriateapp
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ClosingIntroduction This section di
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Ethics and ValuesIntroduction Insti
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Military Core ValuesIntroduction Th
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Unethical BehaviorIntroduction This
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Pressure to Produce ResultsIntroduc
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Ethical Decision Making, ContinuedG
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Chapter SummaryKey points This tabl
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Appendix A--Informal Staff Language
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Appendix B--Simpler Words and Phras
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Appendix C—Writing FormatsOvervie
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Avoid Drop-In VisitorsIntroduction
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Control Telephone UseIntroduction M
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Say No!Introduction If spread too t
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Priority ListFormatUse a format lik
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A Winning AttitudeIntroductionA win
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BrainstormingIntroductionBrainstorm
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Modified Delphi TechniqueIntroducti
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Leading Change, ContinuedIntroducti
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Leading PeopleIntroductionThis sect
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Results DrivenIntroductionThis sect
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Business AcumenIntroductionThis sec
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GUIDELINES TO NRDC feb 24 2014

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