- Page 2 and 3: PREFACEDisclaimer: The NRDC-GREECE
- Page 4 and 5: GUIDELINES TO CONSIDERBecome fully
- Page 6: Remember the mission. Avoid tunnel
- Page 9 and 10: Overview ContinuedFocusThe text foc
- Page 11: InstructionsIntroduction This secti
- Page 15 and 16: Detailed Table of Contents, Continu
- Page 17: Detailed Table of Contents, Continu
- Page 20 and 21: Chapter 1Organizations and Managers
- Page 22 and 23: Systems Approach to Management, Con
- Page 25 and 26: SubsystemsIntroduction This section
- Page 27 and 28: The Five Functions of ManagementInt
- Page 29 and 30: Types of ManagersIntroductionThis s
- Page 31 and 32: Staff Officer RolesIntroduction Peo
- Page 33 and 34: Managing and LeadingIntroduction St
- Page 36 and 37: Managing Things and Leading PeopleI
- Page 38 and 39: Delegation of Authority, ContinuedI
- Page 40 and 41: Managing Your BossIntroduction Do y
- Page 42 and 43: Chapter Summary, ContinuedKey point
- Page 44 and 45: The Staff Officer’s WorldIntroduc
- Page 46 and 47: AnticipationIntroduction Ability to
- Page 48 and 49: InitiativeIntroduction A sharp staf
- Page 50 and 51: Initiative, ContinuedKeepingactions
- Page 52 and 53: Guidance, ContinuedWhen to seekguid
- Page 54 and 55: Perspective, ContinuedPride,passion
- Page 56 and 57: Written Sources of InformationIntro
- Page 58 and 59: Providing Information and Building
- Page 60 and 61: Completed Staff Work, ContinuedPrep
- Page 62 and 63:
Staff Doctrine, ContinuedBackground
- Page 64 and 65:
Chapter Summary, ContinuedKey Point
- Page 66 and 67:
Efficiency and EffectivenessIntrodu
- Page 68 and 69:
Efficiency and Effectiveness, Conti
- Page 70 and 71:
Step 1: Record Use of TimeIntroduct
- Page 72 and 73:
Step 2: Analyze ResultsIntroduction
- Page 74:
Step 3: Eliminate Time WastersIntro
- Page 77 and 78:
Step 4: Overcome Barriers, Continue
- Page 79 and 80:
Priorities, ContinuedVisionVision i
- Page 81 and 82:
Doing Things One at a TimeIntroduct
- Page 83 and 84:
Chapter SummaryKey points This tabl
- Page 85 and 86:
Chapter 4Meetings and InterviewsOve
- Page 87 and 88:
Preparing an AgendaIntroductionGuid
- Page 89 and 90:
Opening a MeetingIntroductionOpenin
- Page 91 and 92:
Guiding DiscussionIntroductionHow t
- Page 93 and 94:
Concluding a MeetingIntroductionEnd
- Page 95 and 96:
Interactive MeetingsIntroduction Ru
- Page 97 and 98:
Interactive Roles, ContinuedRecorde
- Page 99 and 100:
Conducting an InterviewIntroduction
- Page 101 and 102:
Controlling an InterviewIntroductio
- Page 103:
Chapter Summary, ContinuedKey point
- Page 106 and 107:
Problem-Solving StepsIntroductionTh
- Page 108 and 109:
Step 2: Gather InformationIntroduct
- Page 110 and 111:
Step 3: Develop AlternativesIntrodu
- Page 112 and 113:
Step 4: Weigh AlternativesArriving
- Page 114 and 115:
Adaptive Decision MakingIntroductio
- Page 116 and 117:
Gaining Power to Make DecisionsIntr
- Page 118 and 119:
Problems, Decisions, and ManagersIn
- Page 120 and 121:
Chapter Summary, ContinuedKey point
- Page 122 and 123:
Informal Organization and Grapevine
- Page 124 and 125:
Listening Barriers We MeetBenefits
- Page 126 and 127:
Overcoming Listening BarriersOverco
- Page 128 and 129:
Active Listening, ContinuedAsk ques
- Page 130 and 131:
Body Language, ContinuedExamplesWay
- Page 132 and 133:
PersuadingIntroductionStaff officer
- Page 134 and 135:
Persuading, ContinuedSelling steps(
- Page 136 and 137:
Overcoming Objections, ContinuedPro
- Page 138 and 139:
Negotiating StrategiesIntroductionT
- Page 140 and 141:
Negotiating Strategies, ContinuedCo
- Page 142 and 143:
Bad NewsIntroduction Building a goo
- Page 144 and 145:
Chapter SummaryKey points This tabl
- Page 147 and 148:
Chapter 7WritingOverviewIntroductio
- Page 149 and 150:
Standards and RulesIntroduction Thi
- Page 151 and 152:
Active VoiceIntroduction If you did
- Page 153 and 154:
Active Voice, ContinuedWhen to usep
- Page 155 and 156:
Eliminating Wordiness, ContinuedCut
- Page 157 and 158:
Smothered VerbsIntroduction Another
- Page 159 and 160:
PackagingIntroduction The way somet
- Page 161 and 162:
Readability FormulasIntroductionRea
- Page 163 and 164:
Editing, ContinuedRulesChecklistWhe
- Page 165:
Chapter Summary, ContinuedKey point
- Page 168 and 169:
Learning to CoordinateIntroductionD
- Page 170 and 171:
Informal CoordinationIntroduction T
- Page 172 and 173:
Coordinating PhasesIntroductionPhas
- Page 174 and 175:
Responding to Non-concurrencesIntro
- Page 176 and 177:
Decision Paper (DCC)Introduction A
- Page 178 and 179:
Maintaining ControlIntroduction Thi
- Page 180 and 181:
Suspense DatesIntroduction Suspense
- Page 182 and 183:
Chapter Summary, ContinuedKey point
- Page 184 and 185:
Military BriefingsIntroduction Comm
- Page 186 and 187:
Information Briefing FormatsIntrodu
- Page 188 and 189:
PreparationIntroduction This sectio
- Page 190 and 191:
Preparation, ContinuedFocus onkey p
- Page 192 and 193:
Methods of Presentation, ContinuedS
- Page 194 and 195:
Visual Aids, ContinuedExampleThis i
- Page 196 and 197:
Rehearsals, ContinuedCriticsCritics
- Page 198 and 199:
Delivery, ContinuedInappropriateapp
- Page 200 and 201:
ClosingIntroduction This section di
- Page 202 and 203:
Chapter Summary, ContinuedKey point
- Page 204 and 205:
Ethics and ValuesIntroduction Insti
- Page 206 and 207:
Military Core ValuesIntroduction Th
- Page 209 and 210:
Unethical BehaviorIntroduction This
- Page 211 and 212:
Pressure to Produce ResultsIntroduc
- Page 213 and 214:
Ethical Decision Making, ContinuedG
- Page 215 and 216:
Chapter SummaryKey points This tabl
- Page 217 and 218:
Appendix A--Informal Staff Language
- Page 219 and 220:
Appendix A--Informal Staff Language
- Page 221 and 222:
Appendix A--Informal Staff Language
- Page 223 and 224:
Appendix B--Simpler Words and Phras
- Page 225 and 226:
Appendix B--Simpler Words and Phras
- Page 227 and 228:
Appendix B--Simpler Words and Phras
- Page 229 and 230:
Appendix B--Simpler Words and Phras
- Page 231:
Appendix C—Writing FormatsOvervie
- Page 234 and 235:
Avoid Drop-In VisitorsIntroduction
- Page 236 and 237:
Control Telephone UseIntroduction M
- Page 238 and 239:
Say No!Introduction If spread too t
- Page 240 and 241:
Priority ListFormatUse a format lik
- Page 242 and 243:
A Winning AttitudeIntroductionA win
- Page 244 and 245:
BrainstormingIntroductionBrainstorm
- Page 246 and 247:
Modified Delphi TechniqueIntroducti
- Page 248 and 249:
Leading Change, ContinuedIntroducti
- Page 250 and 251:
Leading PeopleIntroductionThis sect
- Page 252 and 253:
Results DrivenIntroductionThis sect
- Page 254:
Business AcumenIntroductionThis sec