GUIDELINES TO NRDC feb 24 2014
GUIDELINES TO NRDC feb 24 2014 GUIDELINES TO NRDC feb 24 2014
Chapter Summary, ContinuedKey points (continued)Topic Summary PageBefore Direct further research to--5-6completing x Review remaining alternatives.andresearchx Replace assumptions.5-7(continued) x Evaluate potential disagreements.Before completing research and choosing an alternative, seek outpotential disagreement and try to resolve it informally.Step 4 Use Saaty's analytical hierarchy matrix to weigh alternatives. 5-8Step 5 After analyzing alternatives, pick the best one; coordinate it, and 5-9then submit it to decision maker for approval. Don't waste time tryingto pick the perfect solution.Step 6 Follow up aggressively or decision will fail for lack of resolve or timid 5-9execution. Prepare an MFR and implementing documents.Adaptive Use when you have little time and don't need exhaustive analysis. 5-10decisionAdaptive TechniqueDescriptionandmaking Intuition.Truth based on gut feelings.5-11Calculated delay. Intentional procrastination.Flexible decision. Decisions with options.Hedging.Decisions with built-in safeguards.Rules of thumb. Pragmatic rules that usually work.Exploration.Modified trial and error.Decision staggering. Incremental decisions.Mixed scanning. Cautious steps, close assessment.Gainingpower tomakedecisionsSome people use negative coping behavior to avoid decisions: 5-12BehaviorStallingOverreactingVacillatingTaking half-measuresDescriptionObsessive gathering of facts.Shooting from the hip.Reversing decisions.Muddling through.Delegation Ensure the tasking authority delegates sufficient authority for task. 5-12Management Boss authorizes you to make certain decisions and refer exceptions 5-13by exception upward. Increases flexibility and saves time.Intent State your intent with a plan. Gives you authority to act.5-13Know boss's intent: Can make decisions without extensive guidance.Problems,decisions,managersIn solving today's problems, mediocre managers simply restore thestatus quo. Effective managers delegate problems. This frees themto discover opportunities, develop options, and make quality decisions.5-14NRDC GRC – Staff Handbook 5-16
Chapter 6CommunicatingOverviewIntroductionBy definition, a staff officer is a communicator. Virtually all staff workrequires some form of communication. That's why almost every section in thiscourse focuses on some aspect of the subject.PurposeThis chapter describes ways to communicate more effectively, especially wheninteracting with another person, one-on-one.ObjectivesAfter completing this chapter you should be able to--x Describe the informal organization and grapevine.x Use listening and responding techniques.x Read body language.x Employ persuasion and negotiating strategies to achieve objectives.x Deliver bad news tactfully.This chapter contains the following sections:SectionSee PageInformal Organization and Grapevine Title6-2Listening Barriers We Meet 6-4Listening Barriers We Create 6-5Overcoming Listening Barriers 6-6Active Listening 6-7Body Language 6-9Persuading 6-12Overcoming Objections 6-15Negotiating Strategies 6-18Negotiating Guidelines 6-21Bad News 6-22Chapter Summary 6-24NRDC GRC – Staff Handbook 6-1
- Page 70 and 71: Step 1: Record Use of TimeIntroduct
- Page 72 and 73: Step 2: Analyze ResultsIntroduction
- Page 74: Step 3: Eliminate Time WastersIntro
- Page 77 and 78: Step 4: Overcome Barriers, Continue
- Page 79 and 80: Priorities, ContinuedVisionVision i
- Page 81 and 82: Doing Things One at a TimeIntroduct
- Page 83 and 84: Chapter SummaryKey points This tabl
- Page 85 and 86: Chapter 4Meetings and InterviewsOve
- Page 87 and 88: Preparing an AgendaIntroductionGuid
- Page 89 and 90: Opening a MeetingIntroductionOpenin
- Page 91 and 92: Guiding DiscussionIntroductionHow t
- Page 93 and 94: Concluding a MeetingIntroductionEnd
- Page 95 and 96: Interactive MeetingsIntroduction Ru
- Page 97 and 98: Interactive Roles, ContinuedRecorde
- Page 99 and 100: Conducting an InterviewIntroduction
- Page 101 and 102: Controlling an InterviewIntroductio
- Page 103: Chapter Summary, ContinuedKey point
- Page 106 and 107: Problem-Solving StepsIntroductionTh
- Page 108 and 109: Step 2: Gather InformationIntroduct
- Page 110 and 111: Step 3: Develop AlternativesIntrodu
- Page 112 and 113: Step 4: Weigh AlternativesArriving
- Page 114 and 115: Adaptive Decision MakingIntroductio
- Page 116 and 117: Gaining Power to Make DecisionsIntr
- Page 118 and 119: Problems, Decisions, and ManagersIn
- Page 122 and 123: Informal Organization and Grapevine
- Page 124 and 125: Listening Barriers We MeetBenefits
- Page 126 and 127: Overcoming Listening BarriersOverco
- Page 128 and 129: Active Listening, ContinuedAsk ques
- Page 130 and 131: Body Language, ContinuedExamplesWay
- Page 132 and 133: PersuadingIntroductionStaff officer
- Page 134 and 135: Persuading, ContinuedSelling steps(
- Page 136 and 137: Overcoming Objections, ContinuedPro
- Page 138 and 139: Negotiating StrategiesIntroductionT
- Page 140 and 141: Negotiating Strategies, ContinuedCo
- Page 142 and 143: Bad NewsIntroduction Building a goo
- Page 144 and 145: Chapter SummaryKey points This tabl
- Page 147 and 148: Chapter 7WritingOverviewIntroductio
- Page 149 and 150: Standards and RulesIntroduction Thi
- Page 151 and 152: Active VoiceIntroduction If you did
- Page 153 and 154: Active Voice, ContinuedWhen to usep
- Page 155 and 156: Eliminating Wordiness, ContinuedCut
- Page 157 and 158: Smothered VerbsIntroduction Another
- Page 159 and 160: PackagingIntroduction The way somet
- Page 161 and 162: Readability FormulasIntroductionRea
- Page 163 and 164: Editing, ContinuedRulesChecklistWhe
- Page 165: Chapter Summary, ContinuedKey point
- Page 168 and 169: Learning to CoordinateIntroductionD
Chapter Summary, ContinuedKey points (continued)Topic Summary PageBefore Direct further research to--5-6completing x Review remaining alternatives.andresearchx Replace assumptions.5-7(continued) x Evaluate potential disagreements.Before completing research and choosing an alternative, seek outpotential disagreement and try to resolve it informally.Step 4 Use Saaty's analytical hierarchy matrix to weigh alternatives. 5-8Step 5 After analyzing alternatives, pick the best one; coordinate it, and 5-9then submit it to decision maker for approval. Don't waste time tryingto pick the perfect solution.Step 6 Follow up aggressively or decision will fail for lack of resolve or timid 5-9execution. Prepare an MFR and implementing documents.Adaptive Use when you have little time and don't need exhaustive analysis. 5-10decisionAdaptive TechniqueDescriptionandmaking Intuition.Truth based on gut feelings.5-11Calculated delay. Intentional procrastination.Flexible decision. Decisions with options.Hedging.Decisions with built-in safeguards.Rules of thumb. Pragmatic rules that usually work.Exploration.Modified trial and error.Decision staggering. Incremental decisions.Mixed scanning. Cautious steps, close assessment.Gainingpower tomakedecisionsSome people use negative coping behavior to avoid decisions: 5-12BehaviorStallingOverreactingVacillatingTaking half-measuresDescriptionObsessive gathering of facts.Shooting from the hip.Reversing decisions.Muddling through.Delegation Ensure the tasking authority delegates sufficient authority for task. 5-12Management Boss authorizes you to make certain decisions and refer exceptions 5-13by exception upward. Increases flexibility and saves time.Intent State your intent with a plan. Gives you authority to act.5-13Know boss's intent: Can make decisions without extensive guidance.Problems,decisions,managersIn solving today's problems, mediocre managers simply restore thestatus quo. Effective managers delegate problems. This frees themto discover opportunities, develop options, and make quality decisions.5-14<strong>NRDC</strong> GRC – Staff Handbook 5-16