GUIDELINES TO NRDC feb 24 2014

Problem-Solving StepsIntroductionThis section introduces a six-step procedure for solving problems.ProblemsolvingstepsTo solve a problem, follow these steps:StepAction1 Define the problem.2 Gather information.3 Develop alternatives.4 Weigh alternatives.5 Select the best alternative.6 Obtain approval and implement the solution.Flexibility ofstepsThis procedure looks as if one moves neatly from step to step. This isn't thecase; these six steps simply provide a framework for working the problem.They overlap, and you may have to return to earlier steps or continue to workthem simultaneously until you solve the problem.ExamplesExamples of flexibility in the problem-solving steps:x Information gathering occurs in all steps.x New information may force a return to Step 1.x Alternatives may be unworkable, and you'll have to find new ones.In all cases, consider each step before proceeding to the next. Otherwise, youmay fail to achieve the objective or achieve it only with greater effort andexpenditure of resources.ApplicabilityFollowing these steps enables you toReferencePrepare completed staff work. Chapter 2, pages 2-17 and 2-18.Format it into a decision paper. Chapter 8, page 8-10 and 8-11.Present a decision briefing. Chapter 9, page 9-5.NRDC GRC – Staff Handbook 5-2