GUIDELINES TO NRDC feb 24 2014
GUIDELINES TO NRDC feb 24 2014 GUIDELINES TO NRDC feb 24 2014
Chapter SummaryKey points This table summarizes key section points or information blocks:Topic Summary PageObjectives x Manage a meeting. x Promote dialogue.x Prepare an agenda. x Hold an interactive meeting.x Choose a leadership style. x Conduct an interview.Planning a Rule of thumb: Don't hold a meeting if seeing people individually 4-2meeting will achieve the same results in less time.Purpose Define purpose: information, discussion, or decision. 4-2Limit scope, Don't jam in unrelated topics.4-2information Don't waste time announcing routine information.Select people Select people who are informed, can contribute, accept responsibility. 4-2Limit Limit to around seven. If the group is too large, you'll lose track or 4-2membership waste time refereeing disputes.Preparing an x Arrange topics. x Allot time.4-3agenda:x Make topics specific. x Coordinate.Andguidelinesx Set sequence. x Send out agenda.4-4To get a good x Check for equipment. x Confirm understanding.4-5startx Start on time. x Stick to agenda but be flexible.x State purpose.Leadership x Tell. x Consult.4-6stylex Sell. x Join.Guiding Use an agenda, clock, and prepared questions and statements to keep 4-7discussion on schedule.Gettingx Draw out the silent.4-8people tox Curb wanderers and long-winded.contribute x Interrupt when appropriate.Concluding a End discussion when-- x There's not enough information or time.meetingx Experts aren't present.x Events likely to overcome decision.Deciding by Vote to reach a decision with a split group.4-9vote Disadvantage: Creates winners and losers.By consensus Consensus makes both sides winners but difficult to achieve. 4-9Concluding x Restate contributions. x End on a high note.4-9x Sum up points of view. x Schedule next meeting.Minutes Assign recorder to publish minutes shortly after meeting ends. 4-10NRDC GRC – Staff Handbook 4-18
Chapter Summary, ContinuedKey points (continued)Topic Summary PageInteractivemeetings--InteractiverolesIn an interactive meeting members play these equally important roles: 4-11RoleResponsibilitythruLeaderDemonstrates commitment to group'ssuccess but delegates proceedings.4-13FacilitatorA neutral servant and referee.RecorderKeeps track of who said what.Group memberOffer expertise and opinions.Planning Use an interview when--andx Group discussions aren't feasible.opening an x Data needed is complex or sensitive.interview x Time isn't a major constraint.x Target population is small, accessible.Conducting x Work from an outline of key points.anx Don't read from documents.interview: x Consider respondent when taking notes.guidelines x Use appropriate level of conversation.x Don't interrupt, except to avoid digression.x Encourage person to talk.x Watch out for halo effect.Questions x Ask single questions.x Avoid prompting questions.x Use both comparative and open-ended questions.Controlling x Use timely pauses.anx Summarize periodically.interview: x Keep interview balanced.guidelines x Briefly summarize, answer questions, and depart.Appendix E—Creating ideasBrainstorm x Fast-paced. x Focus on quantity of ideas, not quality.Guidelines x Freewheeling. x Judgment withheld.Mind Technique to organize random ideas created in a brainstorming session.Mapping Group uses symbols to identify relationships of ideas. Then theyModifiedDelphiTechniqueevaluate and outline the relationships to give them structure.Silent form of brainstorming. Ideas created individually--no groupinteraction. Ideas collected, sorted, and referred to decision makers forconsideration.4-144-154-164-17E-2E-3E-4NRDC GRC – Staff Handbook 4-19
- Page 52 and 53: Guidance, ContinuedWhen to seekguid
- Page 54 and 55: Perspective, ContinuedPride,passion
- Page 56 and 57: Written Sources of InformationIntro
- Page 58 and 59: Providing Information and Building
- Page 60 and 61: Completed Staff Work, ContinuedPrep
- Page 62 and 63: Staff Doctrine, ContinuedBackground
- Page 64 and 65: Chapter Summary, ContinuedKey Point
- Page 66 and 67: Efficiency and EffectivenessIntrodu
- Page 68 and 69: Efficiency and Effectiveness, Conti
- Page 70 and 71: Step 1: Record Use of TimeIntroduct
- Page 72 and 73: Step 2: Analyze ResultsIntroduction
- Page 74: Step 3: Eliminate Time WastersIntro
- Page 77 and 78: Step 4: Overcome Barriers, Continue
- Page 79 and 80: Priorities, ContinuedVisionVision i
- Page 81 and 82: Doing Things One at a TimeIntroduct
- Page 83 and 84: Chapter SummaryKey points This tabl
- Page 85 and 86: Chapter 4Meetings and InterviewsOve
- Page 87 and 88: Preparing an AgendaIntroductionGuid
- Page 89 and 90: Opening a MeetingIntroductionOpenin
- Page 91 and 92: Guiding DiscussionIntroductionHow t
- Page 93 and 94: Concluding a MeetingIntroductionEnd
- Page 95 and 96: Interactive MeetingsIntroduction Ru
- Page 97 and 98: Interactive Roles, ContinuedRecorde
- Page 99 and 100: Conducting an InterviewIntroduction
- Page 101: Controlling an InterviewIntroductio
- Page 106 and 107: Problem-Solving StepsIntroductionTh
- Page 108 and 109: Step 2: Gather InformationIntroduct
- Page 110 and 111: Step 3: Develop AlternativesIntrodu
- Page 112 and 113: Step 4: Weigh AlternativesArriving
- Page 114 and 115: Adaptive Decision MakingIntroductio
- Page 116 and 117: Gaining Power to Make DecisionsIntr
- Page 118 and 119: Problems, Decisions, and ManagersIn
- Page 120 and 121: Chapter Summary, ContinuedKey point
- Page 122 and 123: Informal Organization and Grapevine
- Page 124 and 125: Listening Barriers We MeetBenefits
- Page 126 and 127: Overcoming Listening BarriersOverco
- Page 128 and 129: Active Listening, ContinuedAsk ques
- Page 130 and 131: Body Language, ContinuedExamplesWay
- Page 132 and 133: PersuadingIntroductionStaff officer
- Page 134 and 135: Persuading, ContinuedSelling steps(
- Page 136 and 137: Overcoming Objections, ContinuedPro
- Page 138 and 139: Negotiating StrategiesIntroductionT
- Page 140 and 141: Negotiating Strategies, ContinuedCo
- Page 142 and 143: Bad NewsIntroduction Building a goo
- Page 144 and 145: Chapter SummaryKey points This tabl
- Page 147 and 148: Chapter 7WritingOverviewIntroductio
- Page 149 and 150: Standards and RulesIntroduction Thi
- Page 151 and 152: Active VoiceIntroduction If you did
Chapter SummaryKey points This table summarizes key section points or information blocks:Topic Summary PageObjectives x Manage a meeting. x Promote dialogue.x Prepare an agenda. x Hold an interactive meeting.x Choose a leadership style. x Conduct an interview.Planning a Rule of thumb: Don't hold a meeting if seeing people individually 4-2meeting will achieve the same results in less time.Purpose Define purpose: information, discussion, or decision. 4-2Limit scope, Don't jam in unrelated topics.4-2information Don't waste time announcing routine information.Select people Select people who are informed, can contribute, accept responsibility. 4-2Limit Limit to around seven. If the group is too large, you'll lose track or 4-2membership waste time refereeing disputes.Preparing an x Arrange topics. x Allot time.4-3agenda:x Make topics specific. x Coordinate.Andguidelinesx Set sequence. x Send out agenda.4-4To get a good x Check for equipment. x Confirm understanding.4-5startx Start on time. x Stick to agenda but be flexible.x State purpose.Leadership x Tell. x Consult.4-6stylex Sell. x Join.Guiding Use an agenda, clock, and prepared questions and statements to keep 4-7discussion on schedule.Gettingx Draw out the silent.4-8people tox Curb wanderers and long-winded.contribute x Interrupt when appropriate.Concluding a End discussion when-- x There's not enough information or time.meetingx Experts aren't present.x Events likely to overcome decision.Deciding by Vote to reach a decision with a split group.4-9vote Disadvantage: Creates winners and losers.By consensus Consensus makes both sides winners but difficult to achieve. 4-9Concluding x Restate contributions. x End on a high note.4-9x Sum up points of view. x Schedule next meeting.Minutes Assign recorder to publish minutes shortly after meeting ends. 4-10<strong>NRDC</strong> GRC – Staff Handbook 4-18