GUIDELINES TO NRDC feb 24 2014

Controlling an InterviewIntroduction Control is the glue that binds together the planning, opening, and conductingphases of an interview.GuidelinesFollow these guidelines to control the pace and keep an interview on track:GuidelineExplanationPausesUse timely pauses to--x Allow both parties to collect thoughts.x Expand the conversation.Summaries Use summaries to--x Ensure you've fully explored the issues.x Confirm the respondent understands the information.x Remind respondent of points still needing discussion.Balance Keep interview balanced:x Aim to cover all ground in time allotted.x If pressed for time cut the interview's depth, not itswidth.ConclusionRationale: It's better to get partial data on all points, thandetailed data on some and none on the others.When concluding--x Briefly summarize at the end.x Give the respondent a chance to clarify or add points.x Answer questions.x Thank the respondent.x Depart promptly.NRDC GRC – Staff Handbook 4-17