Pest Management Canada 2012 - National Pest Management ...

Pest ManagementCanada 2012March 8-10Fairmont Waterfront | Vancouver, British ColumbiaPresented by:Co-presented by:

Welcome toPest ManagementCanada 2012The Canadian Pest Management Association (CPMA) and the Structural PestManagement Association of BC (SPMABC), in conjunction with the National PestManagement Association (NPMA), are excited to present Pest ManagementCanada 2012—three days of networking, education, exhibits, and youropportunity to meet with fellow pest management professionals from acrossthe country.Technicians’ DayHighlightsDon’t miss out on Technicians’ Day—an all-day program on Saturdaydesigned with technicians in mind. Technicians’ Day is offered at adiscounted rate and recertification credits are available. This is the perfectopportunity for you to keep up-to-date on the latest techniques and trends andlearn what the future holds for the pest management industry.Managers, Owners and OperatorsThis is your opportunity to hear from other leaders in the industry and learn aboutthe latest management techniques and cost saving strategies that will positionyour business for further success.Discussions you don’t want to miss out on:• Creating Natural Advantages for Your Business• Pride and Professionalism in Today’s Pest Control Industry• Marketing for Sales Success• Bed Bug Business Model Successes and Pitfalls• Bridging the Generation Gap in the Workplace• Learn How Your Associations Can Work For You

Exhibit Hall EventsTHURSDAY, MARCH 86:00 p.m. – 7:30 p.m. Welcome ReceptionFRIDAY, MARCH 9The Exhibit HallThe Exhibit Hall is a one-stop-shop for all of your business needs.Shop for new products, network with vendors and discover the latesttechnology in the world of pest management.Who Exhibits at Pest Management Canada?• Manufacturers and Distributors of Products and Equipmentfor Pest Control, Termite Control, Mosquito Control, BedBug Control, Nuisance Bird and Wildlife Control.• Vehicle Equipment and Accessories• General Services and Products for Small Businesses• Computer Systems Technology and SoftwareDiscover VancouverBring a spouse or friend to join you in exploring this beautiful city.With lovely Pacific beaches and coastal mountains framing the city,Vancouver is truly a spectacular setting with many natural attractions.The world-renowned Stanley Park with its fabulous mile-long seawall isone of Vancouver’s greatest sources of outdoor enjoyment for cycling,relaxing picnics and much more. A stroll down Robinson Street, withits lively restaurants, stylish boutiques and chic cafes, is perfect forpeople watching. With many diverse areas, including Gastown andChinatown, within walking distance from the downtown core,discovering Vancouver is a joy.7:30 a.m. – 8:30 a.m. Breakfast12:30 p.m. – 2:00 p.m. LunchSATURDAY, MARCH 107:30 a.m. – 8:30 a.m. Breakfast12:00 p.m. – 1:15 p.m. LunchThe Fairmont WaterfrontSurrounded by the coastal mountains andblessed with a spectacular harbor, lushcity parks, and undeniable charm, theFairmont Waterfront has a stunning viewwherever there is a window. The hotelis located within walking distance fromStanley Park and Gastown.For hotel reservations, call 604-691-1991by February 3, 2012 and mention“Pest Management Canada” to receivethe group rate of $175 (CAD) per night.After February 3, rooms and rate aresubject to availability.Pest Management Canada 2012 • March 8-10 • Vancouver, British Columbia 3

Program of EventsTHURSDAY, MARCH 88:00 a.m. – 1:00 p.m.CPMA Board of Directors Meeting1:30 p.m. – 6:00 p.m.Registration2:00 p.m. – 4:30 p.m.Pest Management Policy Committee Meeting6:00 p.m. – 7:30 p.m.Welcome Reception in the Exhibit HallFRIDAY, MARCH 97:30 a.m. – 5:30 p.m.Registration7:30 a.m. – 8:30 a.m.Breakfast in the Exhibit Hall8:30 a.m. – 10:00 a.m.Association WelcomeBola Fagbayine, President SPMABC; Ray Johnson,President NPMA; Bill Melville, President CPMAOpening General Session: Create NaturalAdvantages for Your BusinessBrad Bartlett, Hire and Retain Good People, LLC,Bourne, MAPeople are the single greatest expense—oops, we meaninvestment, for any pest management company. Yourskill in matching what people naturally enjoy doing,with what you need them to do, is your first step on theroad to making the people on your team, and the peopleyou add to your team, good investments. During thisinteractive session, Brad will share a simple and FREEthree-step process you can follow to reduce your people‘expenses,’ and increase your people ‘investments.’10:00 a.m. – 10:15 a.m.Refreshment Break10:15 a.m. – 11:15 a.m.Perspective from Canada’s Top RegulatorsJohn Worgan, Director General, Pest ManagementRegulatory Agency, Ottawa, ON; Jeff Fournier, Ministryof Environment, Surrey, British ColumbiaPMPs often cite regulations as the most challenging part ofrunning a pest management company. Canada and BritishColumbia’s top pesticide regulators will discuss federal andprovincial regulatory trends and efforts to better understandand more fully engage the pest management community.11:30 a.m. – 12:30 p.m.Novel Approaches for Pest Management inSensitive Environments: Extreme IPMJeff Weier, Sprague Pest Solutions, Tacoma, WASensitive environments include schools, hospitals, eldercare facilities and any other situations where pests canaffect the health and welfare of people. In thesesituations there may be people present who have healthconcerns with respect to pesticide exposures while at thesame time have health concerns with respect to pests.We must be able to balance effective pest managementwith the concerns regarding pesticides. IPM is thefoundation of all effective pest management programs.Sensitive environments require advanced or Extreme IPM.This presentation will discuss what tools, techniques andconcepts are available to stretch IPM to its maximumeffectiveness.12:30 p.m. – 2:00 p.m.Lunch in the Exhibit Hall2:00 p.m. – 3:00 p.m.Exclusion: Wildlife, Woodpeckers and BirdControlMichael von Kaitz, The Wildlife Management Group, Inc.,Burlington, ONPest Control professionals are becoming more and morediversified in their service repertoire which they perform.Specifically with the urbanization of our communities andthe exposure to bird and wildlife control opportunities,having the knowledge on products and techniques to dealwith specific structural wildlife pests effectively, can eithermake or break the profits of the job.With over 20 years of successful bird and wildlife controlexperience throughout Canada, Michael will provide annon-biased perspective to effective assessment andcontrol techniques which will help to maintain the profitlines of this growing service in the pest control industry.3:15 p.m. – 4:15 p.m.Successful Stored Product Pest IPM StrategiesSteven Graff, Abell Pest Control, Etobicoke, ONStored product pest IPM programs are often highlyvariable depending on the facility type, level of infestation,and the pest and conditions supporting the infestation. Withthe current challenges of fumigation, this presentationwill examine alternative program components, along withfumigant use, and how they may fit together to build asuccessful stored product pest IPM strategy.4Pest Management Canada 2012 • March 8-10 • Vancouver, British Columbia

4:15 p.m. – 5:00 p.m.Learn How Your Associations Can Work For YouWilliam Melville, CPMA President, Orkin PCO Services,Inc., Mississauga, ON and Robert Lederer, NPMAExecutive Vice President, Fairfax, VAYour provincial associations along with the Canadian PestManagement Association offer an array of benefits thatwill save your company time and money. This session willlist out key components of membership benefits that are atyour disposal. Attend this session and make sure you aregetting the most out of your membership.5:00 p.m. – 6:00 p.m.CPMA and SPMABC Annual Membership Meeting7:00 p.m. – 11:00 p.m.Pest Management Canada Reception & BanquetJoin us for live entertainment with “Band on the Run,”excellent food and tons of fun at the Pest ManagementCanada Reception and Banquet. There will also be anopportunity for you to bid on some exciting items duringthe silent auction taking place at the Reception.SATURDAY, MARCH 10TECHNICIANS’ DAY7:30 a.m. – 3:00 p.m.Registration7:30 a.m. – 8:30 a.m.Breakfast in the Exhibit Hall8:30 a.m. – 9:30 a.m.Managing Pest Management: Pride andProfessionalism in Today’s Pest ControlIndustryDr. Mark Winston, Simon Frasier University,Vancouver, BCPest management is a service industry, but unusual inbeing driven by squeamish customers who considerpests as unsavoury, pesticides as toxic, and calling in aprofessional embarrassing. Yet, pest control is a majorreason for dramatic improvements in human livingconditions over the last few centuries. This talk willfocus on developing pride in your profession byrecognizing the deep importance of protecting humanhealth, food and structures. We’ll also explore ideas toexpand and communicate attitudes and practicesthat express sophisticated, scientific, skillful andenvironmentally appropriate integrated approachesto contemporary pest management.9:30 a.m. – 9:45 a.m.Refreshment Break9:45 a.m. – 10:45 a.m.CONCURRENT SESSIONSPreparing for Emerging and Re-EmergingStructural Pests: What Professionals Needto KnowJim Fredericks, National Pest ManagementAssociation, Fairfax, VANewly emerging pests like the Brown Marmorated StinkBug, are becoming an increasingly important agriculturaland structural pest across North America. This exoticinvasive pest’s rapid spread, wide-host range, andpropensity for overwintering in structures underscore theimportance of being prepared when infestations occur. Inaddition, some time-honored foes like fleas, and novelpests such as bat bugs are being reported at an increasingrate. This session will help you identify and understandthese newly emerging and re-emerging pests to betterprepare your business to deal with them when they strike.Create Natural Advantages for YourselfBrad Bartlett, Hire and Retain Good People LLC,Bourne, MAHow do you see yourself? How do your coworkerssee you? Do these versions of you align? Find out with aMany-to-One Profile, offered FREE as part of this session.How does it work? Complete an assessment on yourself.Ask up to five of your coworkers to complete anassessment on you. Brad will bring your report to thesession, and share with you how to use the results tobecome a better ‘self manager.’11:00 a.m. – 12 NoonCONCURRENT SESSIONSBed Bug Identification, IPM and Tips forSuccessful ControlDr. Dini Miller, Virginia Polytechnic Institute and StateUniversity, Blacksburg, VAOver the last 10 years, global bed bug populations haveincreased to pandemic levels. In addition to increasingpopulation levels, bed bugs are commonly reported as themost difficult pest to control. A careful understanding ofhow to identify this pest, and the biology and behaviorsthat make bed bugs so successful can contribute to aneffective management outcome. During this session, learnabout identification, biology, behavior and integrated pestmanagement tips to control this resurging pest.Pest Management Canada 2012 • March 8-10 • Vancouver, British Columbia 5

Marketing for Sales SuccessSam Kennedy, Orkin PCO Services, Inc., Burnaby, BCDigital marketing. Direct mail. Seasonal advertising.Yellow pages. With so many available options to deliveryour message, are you certain your marketing strategyis aligned for maximum impact with your customers? Inthis session learn how to maximize these opportunities togenerate not only brand awareness but new customers inthe process.12 Noon – 1:15 p.m.Lunch in the Exhibit Hall1:15 p.m. – 2:15 p.m.CONCURRENT SESSIONSThe Vancouver Rat ProjectDr. Chelsea G. Himsworth DVM, MVetSc, Dip ACVP,Univeristy of British Columbia, Vancouver, BCThe goal of this interdisciplinary project is to determinewhether rats pose a health risk to people through thetransmission of infectious diseases. To achieve thisgoal, we will be studying the dynamics of rat-associateddiseases in both rats and people. Vancouver’s DowntownEastside, also known as ‘Canada’s poorest postal code,’is the focus of this study, since the environmental andsociodemographic characteristics of the neighbourhoodare likely to promote rat infestations and rat-humancontact. The project will run from September 2011 toAugust 2014 and preliminary results will be presented.Bridging the Generation Gap in the WorkplaceJennifer Curleigh, Creative Training, Vancouver, BCIn this insightful and entertaining session, we’ll explorethe four generations in the workplace; what defines eachof them; what causes generations to differentiate fromone another; and why we should care. This session willprovide managers and employees with valuable tools toenhance work relationships, as well as offer usefulinformation on attracting and retaining staff.2:30 p.m. – 3:30 p.m.CONCURRENT SESSIONSAn Integrated Approach to Controlling CarpenterAnts in CanadaDr. Laurel Hansen, Spokane Falls Community College,Spokane, WACarpenter ants can be serious structural pests, causingdamage to structures that often require expensive repairs.During this session, learn about the identification anddistribution of carpenter ants species across Canada,including biological, behavioral and ecological featuresthat can be used in management strategies, includinghow baits and traditional products can be used in anintegrated approach to carpenter ant management.Bed Bug—Business Model Successes and PitfallsAlfie Trelevelen, Sprague Pest Solutions, Tacoma, WA;Brett Johnston, Assured Environmental Solutions, Inc.,Maple Ridge, BC; Miro Gajovic, PCO Services, Inc.,Mississauga, ON; Michael Botha, Sandwich Isle PestSolutions, Pearl City, HIBed bugs have emerged as a significant pest in manyplaces across the country. Find out from a panel ofdistinguished PMPs how serious the bed bug problem isin their area and any novel strategies or technologies theyare employing.3:30 p.m. – 4:30 p.m.Concluding General Session: Know YourEnemy: Results of the 2011 Canadian Ant SurveyDr. Laurel Hansen, Spokane Falls CommunityCollege, Spokane, WAAnts continue to be ranked among the top urban pests.Understanding the geographic distribution of ant speciesallows you to prepare for ant problems that are likely tooccur in your area. This session will review previous antsurveys from throughout Canada and the results of a2011 survey of Canadian pest management professionals,including a review of exotic and native ants and theirimpact as structural pests.7:30 p.m.Fun Nite Out on the TownJoin your industry peers for a fun “Nite Out on the Town”at a local establishment while enjoying food and drinks ona traditional Hockey Nite.6Pest Management Canada 2012 • March 8-10 • Vancouver, British Columbia

Register Today!Please print or type clearly. One form per registrant.Pest ManagementCanada 2012March 8-10 • Fairmont Waterfront, Vancouver, BCNAME:TITLE:COMPANY:ADDRESS:CITY: PROVINCE: POSTAL/ZIP:PHONE FAX: E-MAIL:EMERGENCY CONTACT NAME:PHONE:First time attendee? Yes NoHow did you hear about PM Canada? Meeting Brochure E-mail Promotion by Provincial AssociationSPMABC, CPMA, NPMA, or Provincial Website Other:As a benefit to our sponsoring partners, the Canadian Pest Management Association provides the contact information of registered attendees.I do not want to receive promotional materials from sponsoring partners.Registration fees increase on-site so register today! For information in English, call (866) 630-CPMA (2762). In French, e-mail cpma@pestworld.org.Registration TypeEarly Bird Rate(Through 2/3/2012)Regular Rate(After 2/3/2012)AmountMembers:1st Attendee$225 (CAD)$250 (CAD)$2nd + AttendeeTechnicians’ Day (Saturday)Non-Members: 1st Attendee2nd + AttendeeTechnicians’ Day (Saturday)Social Registration*Additional Banquet TicketsOptional Nite on the TownLunch On Us**$180 (CAD)$125 (CAD)$395 (CAD)$345 (CAD)$195 (CAD)$175 (CAD) per person$95 (CAD) per person$45 (CAD) per person$250 (CAD) per company$205 (CAD)$150 (CAD)$425 (CAD)$375 (CAD)$225 (CAD)$175 (CAD) per person$95 (CAD) per person$45 (CAD) per person$250 (CAD) per company$$$$$$$$$*Social Registration includes Exhibit Hall Friday and Saturday, two breakfasts, two lunches, refreshments breaks, a Welcome Reception, and a ticket for the Banquet.**Support your association and become a sponsor of a lunch break. As a sponsor you will be recognized by a “Lunch On Us” ribbon as well as your company name/logoprinted on signage.Payment Information:CHECK ENCLOSED (Payable to CPMA) CREDIT CARD: Visa MasterCardNAME ON CARD:CREDIT CARD NUMBER:EXPIRATION DATE:AUTHORIZED SIGNATURE:3 Ways To RegisterMail: CPMA, P.O. Box 1748, Moncton, NB E1C9X5Fax: 866-957-PEST (7378)Online: www.pestworldcanada.netSECURITY CODE:Total: $Cancellation PolicyCancel by:February 2 ......................... 100%February 3 - 9 ........................ 75%February 10–16 ...................... 50%February 17–23 ...................... 25%After February 23 .................No RefundNo Shows ......................No Refund

P.O. Box 1748Moncton, NB E1C9X5www.pestworldcanada.netThank You to Our SponsorsPLATINUMINTEGRATED PEST SUPPLIES LTD.A Family Owned BusinessGOLDSILVERBRONZEADDITIONAL SPONSORS