International Call Plan - Digicel Jamaica

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39. Does a customer still receive a discount on calling countries included in theInternational Call Plan when roaming? No. The benefits associated with the International Call Plan are ONLY available within thehome network. Therefore if a customer who is on the International Call Plan is roaming,roaming charges will be applied to the account.40. Can a prepaid customer activate an International Call Plan if the account is in adeactive state? No. If the account is in a deactive state the customer cannot activate an International CallPlan, the account must be in an active state.41. Can a prepaid customer activate an International Call Plan if the account is barred? No. If the account is barred the customer will not be able to activate an International CallPlan and will receive the following SMS:“Your account is temporarily blocked. The service fee cannot be charged at thismoment. Please contact customer care.”42. Can a prepaid customer still make calls to countries included in the International CallPlan if the account is in a deactive state (no airtime)? No. If the account is in a deactive state the customer will not be able to make calls to thecountries that are included in the list of destinations for the International Call Plan; theaccount must be in an active state.43. Can a prepaid customer still make calls to countries included in the International CallPlan if the account is in an inactive state (airtime, but no credit)? Yes. If the account is in an inactive state the customer can make calls to countries that areincluded in the list of destinations for the International Call plan; given that the customerhas bundled minutes remaining.
44. Can a postpaid customer activate the International Call Plan if the account is in awarned/dunned state? No. If the account is in a warned/ dunned state the customer cannot activate theInternational Call Plan, the account must be in an active state.45. Can a postpaid customer still make calls to countries included in the InternationalCall Plan if the account is in a warned state (one overdue bill)? No. A customer whose account is in a warned state is barred from making calls, this includesfrom the International Call Plan.46. Can a postpaid customer still make calls to countries included in the InternationalCall Plan if the account is in a dunned state (two overdue bills)? No. If the account is in a dunned state the customer will be unable to make calls includingcalls from the International Call plan as the account is two-way barred, and cannot make orreceive calls.
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International Call Plan - Digicel Jamaica

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