International Call Plan - Digicel Jamaica

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26. What is the cost to purchase additional minutes within an International Call Plan? Prepaid customers on an International Call Plan 1000 who purchase an additional 700minutes will be charged $1000 each time additional bundles are purchased. Similarly,customers on an International Call Plan 1250 who purchase as additional 900 minutes willbe charged $1250. Note: The cost for the additional minutes purchased and the number of minutes receivedwill be prorated for postpaid customers.27. Will the customer get an additional thirty (30) after purchasing additional minutes? Yes. Effective November 15, 2009, prepaid customers will have their plan end datesextended by thirty days when they purchase additional minutes.i. For example, John is on a plan that expires on November 30, 2009. If Johnpurchases additional minutes on November 16, then his plan will be extendedby 30 days. Therefore, John’s new plan end date will be December 16, 2009.Note: Postpaid customers will continue to have their plans end on the last day in themonth. Additional minutes purchased will be prorated. Therefore, they will not receive anextra 30 days on their plan whenever they purchase additional minutes.28. Is the customer allowed to purchase more or less minutes than the plan that he/she iscurrently on? No. Customers are required to purchase minutes based on the plan that they are currentlyon.For example, a customer who is on an International Call Plan 1250 is only allowed topurchase 900 minutes. Similarly, a customer who is on an International Call Plan 1000 isallowed to purchase 700 minutes.
29. Is the customer required to wait until all the minutes are used before being able topurchase additional minutes? No. Customers are not required to wait until their minutes are finished in order topurchase additional minutes.Customers are allowed to purchase additional minutes even if they have minutes availableon the plan.Note: Customers are not able to purchase additional minutes once they have received thenotification that the plan will soon expire (in the case of prepaid) or will be renewed (inthe case of postpaid).30. Is there a limit on the number of times a customer may purchase additional minutes? Yes. Postpaid customers are allowed to make one purchase of additional minutes eachmonth. Similarly, prepaid customers are allowed to make one purchase of additionalminutes within each 30 days period.Note: The limit on bundle purchase has not been implemented for prepaid customers.Therefore, it is possible for a prepaid customer to make more than one additional bundlepurchase each month. (This detail is internal and should not be communicated tocustomers)31. Can a postpaid customer purchase additional minutes after receiving the messagethat the plan will be renewed? No. Customers will not be allowed to purchase additional minutes once they have receivedthe message that the plan will be renewed. Once the renewal message has been sent thecustomer will only be allowed to cancel renewal or change the plan.32. How does a customer query the service expiry date and remaining minutes on theDigicel International Call Plan? The option to query remaining minutes is only available for prepaid customers.
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International Call Plan - Digicel Jamaica

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