Program - American Public Power Association

RMonday, September 2411:45 a.m. – 1:30 p.m.Lunch break (on your own)1:30 – 3 p.m.BREAKOUT SESSIONSRecommended CEUs .2 / PDHs 1.5 / CPEs 1.8CASProviding Customer Services with AppsGRAND SALON BCPE Field of Study: MarketingCustomers using smart phones, tablets and mobile devices insteadof computers for day-to-day activities are increasingly looking forapplication software – or apps – from their utilities to make payments,report outages, and track energy usage. This session will cover utilityapps, including the pros and cons of different solutions and how appscan enhance your customers’ experience.Speakers: Rich Clover, Municipal Business Manager, National InformationSolutions Cooperative, Lake Saint Louis, Mo.; Steve Schmitz, Division Managerof IT, Omaha Public Power District, Neb.; and Robert White, Chief PublicRelations Officer, Johnson City Power Board, Tenn.Presiding: Gregg Welch,Raleigh,N.C.GAFAChanging Credit Rating Criteria:Who’s Watching and What Are TheyLooking For?GRAND SALON ACPE Field of Study: Specialized Knowledge & ManagementInvestors and underwriters are expanding issuer credit surveillanceactivities while credit rating companies are revising their methodologies.Hear how two former rating analysts – now bankers – view the creditrating landscape.Speakers: Hiran Cantu, Director, Barclays Capital, New York, N.Y.; and KarlPfeil, Senior Vice President, Wells Fargo Securities, New York, N.Y.Presiding: Edward Easterlin, Omaha, Neb.ACCREDITATION & CERTIFICATIONContinuing Professional Education (CPE) CreditsThe American Public Power Association is registered with the NationalAssociation of State Boards of Accountancy (NASBA) as a sponsor ofcontinuing professional education on the National Registry of CPE Sponsors. Stateboards of accountancy have final authority on the acceptance of individual courses forCPE credit. Complaints regarding registered sponsors may be submitted to the NationalRegistry of CPE Sponsors through its web site: www.learningmarket.org.APPA is pleased to offer conference delegates verification of attendance for up to 18 CPEcredit hours for attending the conference, or up to 25 CPE credit hours for individualsalso attending pre-conference seminars. There are no prerequisites for the courses offered;no advance preparation is required for any courses. All courses are group-live offerings;program level should be considered “basic” unless otherwise noted. Credit hours andareas of study for the individual sessions are listed in the conference program.All hours are subject to change based on the final course agenda. Certificates will beawarded to participants who turn in the Verification of Attendance form at the end of theconference. For more information regarding administrative policies, such as clarificationof requirements, complaints, and refunds, please contact LeAnne Nienhuis at 202/467-2973.Human Resources Certification Institute (HRCI) CreditsThe Business & Financial Conference has been approved for up to12.75 general recertification credit hours toward PHR®, SPHR®, andGPHR® recertification through the HR Certification Institute (or up to19.25 credit hours, if also attending approved preconference seminars).Qualifying sessions that have been pre-approved for credit are designated in this programand on the Verification of Attendance form. Participants completing the Verification ofAttendance form will receive a Certificate of Completiion with program ID numbersfor qualifying sessions they attended. Please note these program ID numbers on yourrecertification application form.The use of this seal is not an endorsement by HR Certification Institute of the qualityof the program. It means that this program has met HR Certification Institute’s criteriato be pre-approved for recertification credit. For more information about certification orrecertification, please visit the HRCI homepage at www.hrci.org.Continuing Education Units (CEUs)The American Public Power Association is an Authorized Provider bythe International Association for Continuing Education and Training(IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102; (703) 506-3275.APPA complies with the ANSI/IACET 1-2007 Standard which is recognized internationallyas a standard of good practice. As a result of this Authorized Provider status, APPA isauthorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET1-2007 Standard.Professional Development Hours (PDHs)APPA educational practices are consistent with the criteria for awarding ProfessionalDevelopment Hours (PDHs) as established by the National Council of Examiners forEngineering and Surveying (NCEES). Course eligibility and number of PDHs may varyby state.The American Public Power Association has been approved as a Florida Board ofProfessional Engineers Continuing Education Provider. If you need APPA to report yourProfessional Development Hours directly to the Florida Board of Professional Engineers,please provide your P.E. license number on the Verification of Attendance form.Reliable Public Power Provider (RP 3 ) DesignationParticipating in APPA-sponsored conferences and seminars is an easy way toearn points toward the Reliable Public Power Provider (RP 3®) designation.RP 3 is APPA’s program to recognize and reward public power utilities thatdemonstrate basic proficiency in four important disciplines: reliability, safety, work forcedevelopment, and system improvement. For more information, visit www.publicpower.org/RP3.To receive continuing education credits (CEUs, PDHs, HRCI, CPEs), attendees arerequired to attend and participate in the conference sessions for which they requestcontinuing education credits, turn in the Verification of Attendance form at the end of theconference and complete the online conference evaluation that is sent out immediatelyafter the conference concludes.