Program - American Public Power Association

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Monday, September 247a.m.–5p.m...................Conference RegistrationCASCustomer Accounting & Services7 – 8 a.m.Networking Continental BreakfastCONTINENTAL BALLROOMTo help you make the most of your time away from the office, theconference offers informal networking continental breakfasts. Nospeakers or moderators; just a chance to meet and visit with your peers.8 – 9 a.m.Opening General SessionGRAND SALON BRecommended CEUs .1 / PDHs .8 / CPEs .9, SpecializedKnowledge and ApplicationsWelcomeJerry Collins, President & CEO, Memphis Light, Gas & Water, Tenn.The Current National and GlobalEconomy and Its Impacts on PublicPowerRoger Tutterow, Professor of Economics, Mercer University, Atlanta, Ga.Presiding: Jennifer Hunt, Chief Financial Officer,Gainesville Regional Utilities, Fla.; and Chair, Business& Financial Section9 – 9:15 a.m.BreakCONTINENTAL BALLROOM9:15 – 10:15 a.m.BREAKOUT SESSIONSRecommended CEUs .1 / PDHs 1 / CPEs 1.2CASSocial Media 2.0:Meeting Your Customers at the Next LevelGRAND SALON BCPE Field of Study: MarketingAn increasing number of utilities communicate with their customersthrough social media. Learn about new ways utilities are engagingcustomers through Facebook, Twitter and blogs; tools for keepingFacebook content up to date; and successful experiences with Twitterand blogs.Speakers: Pam Cowen, Manager, Membership & Marketing, American PublicPower Association, Washington, D.C.; and Stacey Greenberg, CommunityRelations Coordinator, and Richard Thompson, Senior CommunicationsSpecialist, Memphis Light, Gas & Water, Tenn.Presiding: Gregg Welch, Manager, Programs & Services, ElectriCities ofNorth Carolina, Inc., Raleigh, N.C.; and Chair, Customer Accounting & ServicesCommitteeGAFAGAFAHRTITResponding to the Unexpected:A Business Continuity Case StudyGRAND SALON ACPE Field of Study: Business Management & OrganizationHear how the Omaha Public Power District implemented its businesscontinuity plan in response to the 2011 Missouri River floods. Thepresenter will discuss how the event affected all aspects of the utility,including generation and power supply, insurance and office buildingclosures.Speaker: Anna Davis, Manager, Enterprise Risk Management, Omaha PublicPower District, Neb.Presiding: Edward Easterlin, Vice President & CFO, Omaha PublicPower District, Omaha, Neb.; and Chair, General Accounting, Finance & AuditCommitteeAchieving a Shorter Closing ProcessGRAND SALON CCPE Field of Study: AccountingMany utilities are looking for ways to close their books faster in order toprovide managers more timely information for decision-making. Learntechniques that can help utilities close their books in a shorter timeframe.Speaker: Tom Unke, Partner, Baker Tilly Virchow Krause, Madison, Wis.Presiding: Carol Shrein, Manager, General Accounting, Memphis Light, Gas& Water, Tenn.; and Vice Chair, General Accounting, Finance & Audit CommitteeHuman Resources & TrainingIntroductory RoundtableGRAND SALON ECPE Field of Study: Personnel/HRGet acquainted with public power human resources and trainingcolleagues from other APPA member utilities. Discuss current issuesand share challenges and successes in an interactive roundtable format.Presiding: Jon Hofman, SPHR, Human Resources & Safety Manager,Holland Board of Public Works, Mich.; and Chair, Human Resources & TrainingCommitteeInformation TechnologyIntroductory RoundtableVENETIAN ROOMCPE Field of Study: Specialized Knowledge & ApplicationsGet acquainted with other utility IT professionals from around thecountry and learn about what other utilities are doing in the area ofinformation technology in this interactive roundtable discussion.Presiding: Branndon Kelley, Chief Information Officer, American MunicipalPower, Inc., Columbus, Ohio; and Vice Chair, Information Technology CommitteeRoundtable discussions are open only to employees of public powerutilities, state and regional associations, and joint action agencies.6 2012 APPA Business & Financial Conference
GAFAGeneral Accounting, Finance & AuditHRTHuman Resources & TrainingITInformation TechnologyPMA Pricing & Market AnalysisPMALine Extension PoliciesGRAND SALON DCPE Field of Study: MarketingLine extension charges are perennial issues for utilities, and especiallyso during uncertain economic times. Learn how utilities cover systemexpansion costs and hear about examples of items to include in writtenpolicies.Speaker: Mark Beauchamp, President, Utility Financial Solutions, Holland, Mich.Presiding: Karen Weeden, Senior Rate Analyst, Missouri River Energy Services,Sioux Falls, S.D.; and Vice Chair, Pricing & Market Analysis CommitteeGAFAJoint Action Agency RoundtableGRAND SALON FCPE Field of Study: AccountingThis roundtable is an open forum for joint action agencies to discusscurrent issues facing accounting and finance personnel.Presiding: Diane Moody, Director of Statistical Analysis, American PublicPower Association, Washington, D.C.Roundtable discussions are open only to employees of public powerutilities, state and regional associations, and joint action agencies.10:15 – 10:30 a.m.BreakGRAND BALLROOM WEST FOYERTake advantage of this final opportunity to network with conferencesponsors.10:30 – 11:45 a.m.BREAKOUT SESSIONSRecommended CEUs .1 / PDHs 1.3 / CPEs 1.5CASGAFAGAFAPCI Compliance: What Is it and Why ShouldYou Do It?GRAND SALON BCPE Field of Study: Specialized Knowledge & ApplicationsThe PCI standard (Payment Card Industry Data Security Standard) wascreated to increase controls around cardholder data to reduce credit cardfraud via its exposure. While compliance is not mandatory for utilities,some utilities are finding it necessary to become PCI-compliant to workwith certain vendors and provide certain services. Hear an overview ofPCI compliance, including why utilities are pursuing it, changes theyhave had to make to operations to become compliant, and impacts oncustomers.Speakers: Robert Cothran, President, CollectorSolutions, Inc., Pensacola, Fla.;and Susan Parker, CPA, Director of Corporate Services, Rochester Public Utilities,Minn.Presiding: Annette Kinney, Chief Financial Manager/Assistant Director,Hillsdale Board of Public Utilities, Mich.; and Vice Chair, Customer Accounting &Services CommitteeLarge Utility RoundtableGRAND SALON ACPE Field of Study: AccountingThis roundtable is an open forum for large utilities to discuss currentissues facing accounting and finance personnel.Presiding: Edward Easterlin, Omaha, Neb.Small Utility RoundtableGRAND SALON CCPE Field of Study: AccountingThis roundtable is an open forum for small utilities to discuss currentissues facing accounting and finance personnel.Presiding: Carol Shrein, Memphis, Tenn.HRTITPMACritical Conversations for EffectivePerformanceGRAND SALON EHRCI: 1.25 / CPE Field of Study: Personnel/HRDo your supervisors shy away from addressing employee performanceproblems? Do they turn a blind eye on policy violations, or expectHuman Resources to step in whenever employees can’t get along? Learnabout critical conversations – what they are, and why it’s so important –and so hard – to get them right.Speaker: Pat Belew, Associate Director – Learning & OrganizationDevelopment, ALSACX/St. Jude Children’s Research Hospital, Memphis, Tenn.Presiding: Patrice Alexander, Director of Human Resources, GreenvilleUtilities Commission, N.C.; and Vice Chair, Human Resources & TrainingCommitteeCommoditization of ITVENETIAN ROOMCPE Field of Study: Management Advisory ServicesFrom technology stack to staff, this session will delve into the newnorm of leveraging outside resources to create greater efficiencies andeconomies of scale within the utility’s IT infrastructure.Speaker: Branndon Kelley, CIO, American Municipal Power, Inc., Columbus,OhioPresiding: Dawn Malinowski, Director of Application Support, WPPI Energy,Sun Prairie, Wis.; and Chair, Information Technology CommitteeHidden Benefits of Smart GridTechnologiesGRAND SALON DCPE Field of Study: Specialized Knowledge & ManagementWhen thinking of smart grid, utilities often focus on the ability to offerdynamic pricing and other rate structures. The benefits of smart gridtechnologies go well beyond just the rate structure, helping utilitieslocate system outages, find faulty meters, and track other potentialproblems in the grid. Learn some of the hidden values of smart gridtechnology and the benefits that can accrue to your utility.Speaker: To be announcedPresiding: Walter West, Executive Vice President, Electric Cities of Georgia,Atlanta, Ga.; and Chair, Pricing & Market Analysis Committee2012 APPA Business & Financial Conference 7
Page 1 and 2: Where Power and Knowledge MeetAPPA
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Program - American Public Power Association

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