Program - American Public Power Association

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2012 Business & Financial Conference – Breakout Sessions at a GlanceMonday, September 24 9:15 – 10:15 a.m. 10:30 – 11:45 a.m. 1:30 – 3 p.m. 3:15 – 4:30 p.m.Customer Accounting &ServicesSocial Media 2.0: Meeting YourCustomers at the Next LevelPCI Compliance: What Is It andWhy Should You Do It?Providing Customer Serviceswith AppsBankruptcy 101General Accounting,Finance & AuditResponding to the Unexpected:A Business Continuity CaseStudyLarge Utilities RoundtableSmall Utilities RoundtableChanging Credit RatingCriteria: Who’s Watching andWhat Are They Looking For?Liquidity Options in a ChangingMarketAchieving a Shorter ClosingProcessJoint Action AgencyRoundtableAccounting Issues: OverheadCost Allocations and Fleet RatesInternal Controls for a SmallUtilityInformation TechnologyInformation TechnologyIntroductory RoundtableCommoditization of ITVirtualization ofDesktopsPlanning for a SuccessfulEnterprise Resource PlanningProjectHuman Resources &TrainingHuman Resources & TrainingIntroductory RoundtableCritical Conversations forEffective PerformanceEmployee Classification andPay PlansKnowledge Management andRetentionPricing & MarketAnalysisLine Extension PoliciesHidden Benefits of Smart GridTechnologiesIndustry Costs, Challenges andSolutionsPricing & Market AnalysisRoundtableTuesday, September 25 8:30 – 10 a.m. 10:15 – 11:45 a.m. 1:30 – 3 p.m. 3:15 – 4:30 p.m.Customer Accounting &ServicesCustomer Service Policies:Benchmarking & BestPractices RoundtableThe Importance of InternalCustomer Service10 CommunicationsTechniques to Reach YourCustomersGoing Paperless: DocumentManagement for CustomerServiceGeneral Accounting,Finance & AuditBusiness EthicsFraud Prevention andDetectionGASB UpdateInformation TechnologyRatings Agency PanelMobile ApplicationDevelopment Boot CampPublic Power and Tax-ExemptBondsCyber Security: Not If, ButWhenInvestment Strategies in a LowInterest Rate EnvironmentUtilizing IPS/IDS in a NERC CIPUtility EnvironmentPartnering Through Technologyto Enhance BusinessProcesses and PracticesHuman Resources& TrainingEmployment Law UpdateBranding Yourself as anEmployer of ChoiceImproving Recruitment,Retention, and Satisfactionthrough Work-Life ProgramsPerforming an EffectiveInternal InvestigationPricing & Market AnalysisHow Pricing Affects CustomerBehavior… or Does It?Understanding the RateImpacts of Renewable EnergyMeasuring and Improving YourCritical Success FactorsThe Impact of EnvironmentalRegulations on RatesWednesday, September 268:30 – 10 a.m.8:30 10 a.m.Roundtable: Determining What Your Customers WantUtility Budgeting ProcessesInternal Audit RoundtableThe Change JourneyInformation Technology RoundtableLeveraging Your Customers to Optimize Your Generation Portfolio
R®®Conference SponsorsWe are grateful to the many companies supporting APPA and publicpower. Conference sponsors provide financial support to help us bring thebest possible experience to our attendees while keeping costs low for allparticipants.Diamond SponsorsPlatinum SponsorsDownload the free APPABusiness & FinancialConference mobile app• Create your own customizedconference schedule• Access presentations and take notes onconference sessions• Share your contact information withother attendees• Learn about all the conference sponsors• Know where you’re going withinteractive mapsAvailable free in the Apple App Store,Android Market, and Blackberry AppWorld.Simply search for “B&F2012” to downloadthe app onto your iOS, Android, orBlackberry OS powered device.Silver SponsorsApp Sponsors
Page 1: Where Power and Knowledge MeetAPPA
Page 5 and 6: 1:30 - 5 p.m.Current Issues in Publ
Page 7 and 8: GAFAGeneral Accounting, Finance & A
Page 9 and 10: GAFAHRTITPMAAccounting Issues: Over
Page 11 and 12: Tuesday, September 257:45 a.m. - 3:
Page 13 and 14: GAFAHRTITGASB UpdateGRAND SALON CCP
Page 15 and 16: Wednesday, September 267:45 - 8:30

Program - American Public Power Association

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