Program - American Public Power Association

2012 Business & Financial Conference – Breakout Sessions at a GlanceMonday, September 24 9:15 – 10:15 a.m. 10:30 – 11:45 a.m. 1:30 – 3 p.m. 3:15 – 4:30 p.m.Customer Accounting &ServicesSocial Media 2.0: Meeting YourCustomers at the Next LevelPCI Compliance: What Is It andWhy Should You Do It?Providing Customer Serviceswith AppsBankruptcy 101General Accounting,Finance & AuditResponding to the Unexpected:A Business Continuity CaseStudyLarge Utilities RoundtableSmall Utilities RoundtableChanging Credit RatingCriteria: Who’s Watching andWhat Are They Looking For?Liquidity Options in a ChangingMarketAchieving a Shorter ClosingProcessJoint Action AgencyRoundtableAccounting Issues: OverheadCost Allocations and Fleet RatesInternal Controls for a SmallUtilityInformation TechnologyInformation TechnologyIntroductory RoundtableCommoditization of ITVirtualization ofDesktopsPlanning for a SuccessfulEnterprise Resource PlanningProjectHuman Resources &TrainingHuman Resources & TrainingIntroductory RoundtableCritical Conversations forEffective PerformanceEmployee Classification andPay PlansKnowledge Management andRetentionPricing & MarketAnalysisLine Extension PoliciesHidden Benefits of Smart GridTechnologiesIndustry Costs, Challenges andSolutionsPricing & Market AnalysisRoundtableTuesday, September 25 8:30 – 10 a.m. 10:15 – 11:45 a.m. 1:30 – 3 p.m. 3:15 – 4:30 p.m.Customer Accounting &ServicesCustomer Service Policies:Benchmarking & BestPractices RoundtableThe Importance of InternalCustomer Service10 CommunicationsTechniques to Reach YourCustomersGoing Paperless: DocumentManagement for CustomerServiceGeneral Accounting,Finance & AuditBusiness EthicsFraud Prevention andDetectionGASB UpdateInformation TechnologyRatings Agency PanelMobile ApplicationDevelopment Boot CampPublic Power and Tax-ExemptBondsCyber Security: Not If, ButWhenInvestment Strategies in a LowInterest Rate EnvironmentUtilizing IPS/IDS in a NERC CIPUtility EnvironmentPartnering Through Technologyto Enhance BusinessProcesses and PracticesHuman Resources& TrainingEmployment Law UpdateBranding Yourself as anEmployer of ChoiceImproving Recruitment,Retention, and Satisfactionthrough Work-Life ProgramsPerforming an EffectiveInternal InvestigationPricing & Market AnalysisHow Pricing Affects CustomerBehavior… or Does It?Understanding the RateImpacts of Renewable EnergyMeasuring and Improving YourCritical Success FactorsThe Impact of EnvironmentalRegulations on RatesWednesday, September 268:30 – 10 a.m.8:30 10 a.m.Roundtable: Determining What Your Customers WantUtility Budgeting ProcessesInternal Audit RoundtableThe Change JourneyInformation Technology RoundtableLeveraging Your Customers to Optimize Your Generation Portfolio