Program - American Public Power Association
Program - American Public Power Association Program - American Public Power Association
Monday, September 24ITPMAPlanning for a Successful EnterpriseResource Planning ProjectVENETIAN ROOMCPE Field of Study: Management Advisory ServicesHear lessons learned from a successful ERP project implementation,including: feasibility, risk, mitigation, resourcing and implementationplanning.Speakers: Ron DeCurzio, CEO, Carol Martucci, Director, Accounting& Financial Reporting, and Danny Suppin, Chief Information Officer,Massachusetts Municipal Wholesale Electric Co., Ludlow, Mass.Presiding: Dawn Malinowski, Sun Prairie, Wis.Pricing and Market Analysis RoundtableGRAND SALON DCPE Field of Study: Specialized Knowledge & ManagementWhat are the challenges associated with implementing AMI? Do youhave a fuel adjustment recovery clause? Have you considered economicdevelopment rates? Discuss these and other costing and pricing subjectsduring this interactive roundtable.Presiding: Walter West, Atlanta, Ga.4:30 – 5:30 p.m.Breakout SessionRecommended CEUs .1 / PDHs 1 / CPEs 1.2Access Success: Make the Most Out ofAPPA MembershipGRAND SALON BCPE Field of Study: Specialized Knowledge & ManagementAPPA membership gives utility professionals access to the tools andresources they need to be successful in today’s challenging electricutility marketplace. This session will explore the many benefits of APPAmembership, including training opportunities, information vehicles,new online services, access to key resources, and utility programs, suchas RP 3®and DEED. There will be ample opportunity for questions andrecommendations on service improvements.Speakers: Jeff Haas, Vice President, Membership & IT, and UrsulaSchryver, Vice President, Education & Customer Programs, American PublicPower Association, Washington, D.C.2011 – 2012 Officers APPA Business & Financial SectionSectionOfficersCustomer Accounting &Services CommitteeGeneral Accounting,Finance & Audit CommitteeCommittee OfficersHuman Resources &Training CommitteeInformation TechnologyCommitteePricing & Market AnalysisCommitteeChairJennifer HuntChief Financial OfficerGainesville RegionalUtilities, Fla.ChairGregg WelchManager, Programs &ServicesElectriCities of NorthCarolina, Inc.Raleigh, N.C.ChairEdward EasterlinVice President & CFOOmaha Public PowerDistrict, Neb.ChairJon Hofman, SPHRHuman Resources &Safety ManagerHolland Board of PublicWorks, Mich.ChairDawn MalinowskiDirector of ApplicationSupportWPPI EnergySun Prairie, Wis.ChairWalter WestExecutive Vice PresidentElectric Cities of GeorgiaAtlanta, Ga.Vice ChairRobert WhiteChief Public RelationsOfficerJohnson City PowerBoard, Tenn.Vice ChairAnnette KinneyChief Financial Manager/Assistant DirectorHillsdale Board of PublicUtilities, Mich.Vice ChairCarol ShreinManger, GeneralAccountingMemphis Light, Gas &Water, Tenn.Vice ChairPatrice AlexanderDirector of HumanResourcesGreenville UtilitiesCommission, N.C.Vice ChairBranndon KelleyChief Information OfficerAmerican MunicipalPower, Inc.Columbus, OhioVice ChairKaren WeedenSenior Rate AnalystMissouri River EnergyServicesSioux Falls, S.D.
Tuesday, September 257:45 a.m. – 3:30 p.m. ........Conference Registration7:45 a.m. – 8:30 a.m.Networking Continental BreakfastGRAND BALLROOM WEST FOYER8:30 – 10 a.m.BREAKOUT SESSIONSRecommended CEUs .2 / PDHs 1.5 / CPEs 1.8CASGAFAGAFAHRTCustomer Service Policies: Benchmarkingand Best Practices RoundtableGRAND SALON BCPE Field of Study: Management Advisory ServicesBenchmarking your policies and practices against other utilities andindustry standards can help you identify possible areas of improvement.In this roundtable, attendees will have the opportunity to comparetheir utility practices to other utilities and discuss the implications andrealities of particular policies. Topics will include deposit fees, cutoffpolicies, write-off policies, abandoned call rates, and more.Presiding: Annette Kinney, Hillsdale, Mich.; and Gregg Welch, Raleigh,N.C.Ratings Agency PanelGRAND SALON ACPE Field of Study: Specialized Knowledge & ManagementRepresentatives from the three largest credit rating agencies will discusstheir rating methodologies, the current outlook for public power andthe electric industry, and issues that have a strong potential to affect thebond ratings of public power utilities.Speakers: Dan Aschenbach, Senior Vice President, Moody’s Investors Service,New York, N.Y.; Jeffrey Panger, Director, Standard & Poor’s, New York, N.Y.;and Dennis Pidherny, Senior Director, Fitch Ratings, New York, N.Y.Presiding: Edward Easterlin, Omaha, Neb.Business EthicsGRAND SALON CCPE Field of Study: Regulatory EthicsHear how a strong ethics program can help protect good organizationsand good people from bad outcomes.Speaker: Paul Soos, Manager, CBIZ Risk & Advisory Services, LLC, Cleveland,OhioPresiding: Carol Shrein, Memphis, Tenn.Employment Law and Benefits UpdateGRAND SALON EHRCI: 1.5 / CPE Field of Study: Business LawBrush up on the latest in federal employment law changes, and learnabout how health care reform may impact health plan costs andcoverage.Speaker: M. Kim Vance, Shareholder, Baker Donelson Bearman Caldwell &Berkowitz PC, Nashville, Tenn.Presiding: Jon Hofman, Holland, Mich.ITPMAMobile ApplicationDevelopment Boot CampVENETIAN ROOMCPE Field of Study: Specialized Knowledge & ManagementBuild a mobile application for your utility without developers and thehigh costs. Watch the entire process explained and demonstrated inthis “how to” boot camp that takes you through the steps of creatingan application for mobile devices such as Apple iPhone, Android andWindows 7. An iPhone app will be built and demonstrated during thepresentation.Speaker: Jef Gray, Vice President of Information Technology, Kissimmee UtilityAuthority, Fla.Presiding: Branndon Kelley, Columbus, OhioHow Pricing Affects Customer Behavior…or Does It?GRAND SALON DCPE Field of Study: MarketingBefore implementing a demand-side management or energy efficiencyprogram aimed at curtailing load, it is worth investigating whethercustomers respond to dynamic pricing, and if so, what types of ratesinfluence customer behavior. Know your customer breakdown before youbegin a rate design. Increase customer satisfaction with options based oncustomer input, while making it equitable, cost-based, and profitable toyour utility.Speakers: Glenn Dyke, Pricing Design Manager, Georgia Power Co.,Atlanta, Ga.; Tim Hennessy, Market Issue Principal, DNV KEMA Energy &Sustainability, Clark Lake, Mich.; and Karen Weeden, Senior Rate Analyst,Missouri River Energy Services, Sioux Falls, S.D.Presiding: Karen Weeden, Sioux Falls, S.D.10 – 10:15 a.m.BreakGRAND BALLROOM WEST FOYER10:15 – 11:45 a.m.BREAKOUT SESSIONSRecommended CEUs .2 / PDHs 1.5 / CPEs 1.8CASThe Importance of Internal CustomerServiceGRAND SALON BCPE Field of Study: Specialized Knowledge & ManagementAlmost everyone understands the importance of treating your externalcustomers well but internal customer service often falls to the wayside.This session will highlight the importance of customer service within theorganization, how that relates to more satisfied employees and customers,and will provide strategies for improving internal customer service. Thispresentation will provide a communications roadmap showing routesthat work best to reach one’s destination... and routes to avoid.Speaker: Steve Chappell, Director, Utility Relations, Central ServiceAssociation, Knoxville, Tenn.Presiding: Gregg Welch,Raleigh,N.C.2012 APPA Business & Financial Conference 11
- Page 1 and 2: Where Power and Knowledge MeetAPPA
- Page 3 and 4: R®®Conference SponsorsWe are grat
- Page 5 and 6: 1:30 - 5 p.m.Current Issues in Publ
- Page 7 and 8: GAFAGeneral Accounting, Finance & A
- Page 9: GAFAHRTITPMAAccounting Issues: Over
- Page 13 and 14: GAFAHRTITGASB UpdateGRAND SALON CCP
- Page 15 and 16: Wednesday, September 267:45 - 8:30
Tuesday, September 257:45 a.m. – 3:30 p.m. ........Conference Registration7:45 a.m. – 8:30 a.m.Networking Continental BreakfastGRAND BALLROOM WEST FOYER8:30 – 10 a.m.BREAKOUT SESSIONSRecommended CEUs .2 / PDHs 1.5 / CPEs 1.8CASGAFAGAFAHRTCustomer Service Policies: Benchmarkingand Best Practices RoundtableGRAND SALON BCPE Field of Study: Management Advisory ServicesBenchmarking your policies and practices against other utilities andindustry standards can help you identify possible areas of improvement.In this roundtable, attendees will have the opportunity to comparetheir utility practices to other utilities and discuss the implications andrealities of particular policies. Topics will include deposit fees, cutoffpolicies, write-off policies, abandoned call rates, and more.Presiding: Annette Kinney, Hillsdale, Mich.; and Gregg Welch, Raleigh,N.C.Ratings Agency PanelGRAND SALON ACPE Field of Study: Specialized Knowledge & ManagementRepresentatives from the three largest credit rating agencies will discusstheir rating methodologies, the current outlook for public power andthe electric industry, and issues that have a strong potential to affect thebond ratings of public power utilities.Speakers: Dan Aschenbach, Senior Vice President, Moody’s Investors Service,New York, N.Y.; Jeffrey Panger, Director, Standard & Poor’s, New York, N.Y.;and Dennis Pidherny, Senior Director, Fitch Ratings, New York, N.Y.Presiding: Edward Easterlin, Omaha, Neb.Business EthicsGRAND SALON CCPE Field of Study: Regulatory EthicsHear how a strong ethics program can help protect good organizationsand good people from bad outcomes.Speaker: Paul Soos, Manager, CBIZ Risk & Advisory Services, LLC, Cleveland,OhioPresiding: Carol Shrein, Memphis, Tenn.Employment Law and Benefits UpdateGRAND SALON EHRCI: 1.5 / CPE Field of Study: Business LawBrush up on the latest in federal employment law changes, and learnabout how health care reform may impact health plan costs andcoverage.Speaker: M. Kim Vance, Shareholder, Baker Donelson Bearman Caldwell &Berkowitz PC, Nashville, Tenn.Presiding: Jon Hofman, Holland, Mich.ITPMAMobile ApplicationDevelopment Boot CampVENETIAN ROOMCPE Field of Study: Specialized Knowledge & ManagementBuild a mobile application for your utility without developers and thehigh costs. Watch the entire process explained and demonstrated inthis “how to” boot camp that takes you through the steps of creatingan application for mobile devices such as Apple iPhone, Android andWindows 7. An iPhone app will be built and demonstrated during thepresentation.Speaker: Jef Gray, Vice President of Information Technology, Kissimmee UtilityAuthority, Fla.Presiding: Branndon Kelley, Columbus, OhioHow Pricing Affects Customer Behavior…or Does It?GRAND SALON DCPE Field of Study: MarketingBefore implementing a demand-side management or energy efficiencyprogram aimed at curtailing load, it is worth investigating whethercustomers respond to dynamic pricing, and if so, what types of ratesinfluence customer behavior. Know your customer breakdown before youbegin a rate design. Increase customer satisfaction with options based oncustomer input, while making it equitable, cost-based, and profitable toyour utility.Speakers: Glenn Dyke, Pricing Design Manager, Georgia <strong>Power</strong> Co.,Atlanta, Ga.; Tim Hennessy, Market Issue Principal, DNV KEMA Energy &Sustainability, Clark Lake, Mich.; and Karen Weeden, Senior Rate Analyst,Missouri River Energy Services, Sioux Falls, S.D.Presiding: Karen Weeden, Sioux Falls, S.D.10 – 10:15 a.m.BreakGRAND BALLROOM WEST FOYER10:15 – 11:45 a.m.BREAKOUT SESSIONSRecommended CEUs .2 / PDHs 1.5 / CPEs 1.8CASThe Importance of Internal CustomerServiceGRAND SALON BCPE Field of Study: Specialized Knowledge & ManagementAlmost everyone understands the importance of treating your externalcustomers well but internal customer service often falls to the wayside.This session will highlight the importance of customer service within theorganization, how that relates to more satisfied employees and customers,and will provide strategies for improving internal customer service. Thispresentation will provide a communications roadmap showing routesthat work best to reach one’s destination... and routes to avoid.Speaker: Steve Chappell, Director, Utility Relations, Central Service<strong>Association</strong>, Knoxville, Tenn.Presiding: Gregg Welch,Raleigh,N.C.2012 APPA Business & Financial Conference 11
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