Credit Cards – Bankinginfo

Will I be liable for theunauthorised charges if mycredit card has been stolenor lost?What should I do if I find an errorin my credit card statement?You must always use reasonable precautions to prevent the loss of your credit card.If you do so, you will not be held liable for the transactions occurring after you havereported the loss to your credit card issuer, verbally or in writing. However, for verbalnotification, some credit card issuers may require you to provide written confirmationand a police report to them. On the other hand, if there is an unauthorised use of yourcredit card before the report is made, you may be held liable up to a certain amount,depending on the T&C of the credit card issuer.You should notify your credit card issuer immediately of any error in the monthlystatement or possible unauthorised transactions in relation to your credit card or PINverbally, and to follow-up in writing as soon as possible.For credit card issuers that are banking institutions, information on the contact person oremail address is available on Bank Negara Malaysia’s website at www.bnm.gov.myIn addition, for unauthorised transactions, if you are not satisfied with the responsegiven by your banking institution, you can also write to the Banking Mediation Bureau:The MediatorBanking Mediation Bureau5th FloorMUI PlazaJalan P. Ramlee50250 Kuala LumpurFor more information on how to make a complaint against banking institutions,please read the booklet on “Making a Banking Complaint.”15