Sugar Community Edition Installation and ... - SugarForge

EmailsIf both templates are selected, Sugar will respond to the sender with the CreateCase Reply template instead of the Auto-Reply template.For information on creating email templates, see “Creating Email Templates” inthe Sugar Community Edition User Guide.From Name. Enter the name of the user who is sending out the email.From Address. Enter the email address of the user.Reply-to Name. Enter a name to receive bounced emails.Reply-to Address. Enter an email address for bounced emails.No Auto-reply to Domain. To exclude a domain from receiving the automaticemail response, enter the domain name.It is common to specify your organization’s domain to prevent auto-replies frombeing sent to your organization’s members.Assign to Group Folder. To route emails to an existing group folder, select anexisting one from the drop-down list or create a new folder as described in “Tocreate and edit Group folders from the Emails module” on page 65.4. Click Test Settings to ensure that the settings are accurate.5. Click Save to save the settings.The system creates the mail account and displays its detail page.To create and edit Group folders from the Emails module1. In the Emails module, click Settings.2. In the Settings window, click the Folders tab.Existing user folders and Group folders display on this tab.3. Beneath the Edit Group Folder drop-down list, enter information for the followingfields:New Folder. Enter a name for the Group folder.Sugar Community Edition Installation and Administration Guide65