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Chapter 2Administering Sugarview only specific folders from your Google mail account, ensure thatyou select them in the Monitored Folders list.Trash Folder. Click Get Trash Folder to add a trash folder to the Emailsmodule. Select the Trash folder from the Folders’ list, and click OK.Sent Folder. Click Get Sent Folder to add a folder to store outbound emailsin the Emails module. Select the folder from the Folders’ list, and click OK.Mail Server Port. Enter the server port number.Status. From the drop-down list, select Active to activate the Group mail accountor Inactive to deactivate it. Users cannot view emails from a deactivated account.User Name. Enter the username to access the mail server.Password. Enter the user’s password.Use SSL. Select this box to use Secure Socket Layer (SSL) when connecting tothe mail server.3. In the Email Handling Options sub-panel, enter information for the followingfields:Assign To Group Folder. If you want to assign a Group folder to the mailaccount, select an existing email group from the drop-down list or click Create tocreate one as described in “To create and edit Group folders from the Emailsmodule” on page 65.Possible Actions. Optionally, you can select an action that the user is permitted toperform. If you assigned a Group folder, you can select Create Case. You canselect Bounce Handling to use the mail account for handling bounced emailsfrom campaigns.To automatically create cases from inbound emails, select Create Case. Whenyou select this option, you will need to specify how the emails are distributed inthe Distribution Method field. You can select Round-Robin or Least-Busy. Withthe Round-Robin option, the system distributes cases evenly amongst all users.With the Least-Busy option, the system distributes cases to the least busy userassigned to the Group folder.If you run campaigns and want to create an inbox to route bounced campaignemails, select Bounce Handling. You can create a bounce-handling inboxseparately for each campaign or you can create one that is common to allcampaigns. The system tags every bounced campaign email with a uniqueidentifier that enables you to identify the campaign.Create Case Reply Template. Optionally, you can use the Create Case Replytemplate to set up an automated response notifying email senders that a case hasbeen created to resolve their issue. The response contains the system-generatedcase number in the Subject line of the email. The body of the email for which thecase was created displays below the template text.Auto-Reply Template. Optionally, use this template to set up an automatedresponse notifying email senders that you received their email. From the dropdownlist, select an existing template, or click Create to create a new one.64 Sugar Community Edition Installation and Administration Guide