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Emails5. Enter the mail account information as described in “To set up a Group mailaccount” on page 63 and click Next.The system displays a summary page that lists the specified settings.6. Click Save to save the settings and create a bounce-handling inbox; to navigateback to the previous screen, click Back; to go back to the Campaigns Home pagewithout saving any of the specified information, click Cancel.Inbound EmailUse this option to create a Group mail account to view emails from an external emailserver and share them with multiple users for necessary action. When you receiveemails that are addressed to your organization but not to any particular user, you canroute it to a Group mail account such as support@example.com orsales@example.com. Users can subsequently distribute emails in the Group mailaccount to other users.Using Group Folders. You can create a stand-alone Group folder in the Emailsmodule that not associated with a Group mail account. You can manually move emailsfrom an external email server into the group folder and distribute them among users.However, in order to automatically import emails into Sugar and route them to aGroup folder, you must associate a Group mail account with the Group folder. Whenyou associate a Group mail account with a Group folder, you can specify an action togenerate cases from imported emails and automatically assign them to users forresolution.Typically, you create group folders in the Emails module. However, you can create aGroup folder and associate it Group folder with a Group mail account from theInbound Email Setup page when you are in the process of creating or editing theaccount. For information on creating a Group folder, see “To create and edit Groupfolders from the Emails module” on page 65.To help make a decision on whether to use Group mail accounts, Group folders, orboth, use the recommendations listed below. For more information on Group folders,see “Email Folders” in the Sugar Community Edition User Guide.Group Mail Account without Group FolderCan import emails manually from themail server into the Sugar database asneeded.This option is recommended if:• The mail server does not have apowerful spam filter and you want toavoid importing spam emails.• You do not have enough databasestorage space to store a large numberof emails.• If you are creating the account tostore bounced campaign emails.Group Mail Account with Group FolderCan import emails from the mail server intothe Sugar database automatically through abatch process. The emails are automaticallydeleted from the mail server.This option is recommended if:• The mail server has a powerful spam filterto help you prevent importing spamemails.• You have enough database storage space tostore a large number of emails.• If you are creating the account toautomatically create cases and assign themto users.Sugar Community Edition Installation and Administration Guide61