Sugar Community Edition Installation and ... - SugarForge

PrefaceWelcome to Sugar, an open source Customer Relationship Management (CRM)application.Sugar enables organizations to efficiently organize, populate, and maintaininformation on all aspects of their customer relationships. It provides integratedmanagement of corporate information on customer accounts and contacts, sales leadsand opportunities, plus activities such as calls, meetings, and assigned tasks.Thesystem seamlessly blends all of the functionality required to manage information onmany aspects of your business into an intuitive and user-friendly graphical interface.The system also offers a graphical dashboard to track the sales pipeline, the mostsuccessful lead sources, and the month-by-month outcomes for opportunities in thepipeline.Sugar is based on an open source project, and therefore, advances quickly through thedevelopment and contribution of new features by its supporting community.Welcome to the community!About this GuideAudienceThe Sugar Community Edition Installation and Administration Guide is designed forusers who are new to Sugar, or to CRM and Web-based applications. This guideintroduces you to some basic CRM concepts and helps you get familiar with the Sugarsystem. It describes how to install and upgrade Sugar and access it through a personalcomputer and a Web browser to perform a broad range of customer relationshipmanagement tasks.Readers are not required to have any programming or software developmentknowledge, but should be generally familiar with the use of a personal computer and aWeb browser such as Microsoft Internet Explorer or Mozilla Firefox.The Sugar Community Edition Installation and Administration Guide providesinformation for users who want to record and track company activities and outcomes.Sugar Community Edition Installation and Administration Guidei