customer credit application form and agreement - Medline

MEDLINE RETURN GOODS POLICYThis Policy applies unless you have a contract providing terms. Wereserve the right to reject any Return that does not comply with theterms of this Policy. Returns of non-Medline brand items and “vendordirects” are subject to the terms and conditions of the manufacturer and may be at customer’sexpense.Custom Items, Patient Home Direct, Kaumographed and Embroidered Textiles, are not returnable.However we will accept a Return of any item for full credit if we shipped in error or if the item isdefective or damaged. All other discretionary Returns are subject to a restocking fee (see below).Authorization and a Returned Goods Authorization Number (RGA) are required for all Returns andmay be obtained by calling Medline’s Return Goods Department at 1-800-307-8386. An RGANumber is valid for 60 days after issuance. Any Return after the 60 day period has expired is notauthorized and will not be issued credit.Returns may be rejected because of the physical condition of the items. Specifically: (a) only items infull, complete and unopened cases with original packaging are returnable, (b) items with “piggybacklabels” on the packaging are not returnable, (c) nutrients are returnable only if returned more than sixmonths before their expiration date, (d) expired items are not returnable, and (e) items otherwise inan unsalable condition due to improper storage, spoilage, or damaged packaging are not returnable.If a Return is for your convenience (in other words, not the result of Medline’s error, defect ordamage), then you will be charged a restocking fee based on the number of days that elapsed sinceinvoice date:Return from Date of InvoiceFee as a % of the Invoice Amount0 - 30 days 0% + Freight31 - 60 days 10% + Freight61 - 120 days 20% + Freight121 - 180 days 30% + Freight6 months or greater not returnableCustomer will not be charged freight on Returns that are the result of Medline error, defect ordamage. In all other situations (i.e.: a discretionary return on your part, your error, overstock atyour facility), Customer will be responsible for pre-paying freight charges unless Medline issues calltags or a bill of lading. (freight charges will be deducted from the credit amount).Revised 6/10/03