Person Specification Rent Recovery Officer - Eastlands Homes

Person SpecificationRent Recovery OfficerQualifications1 Educated to GCSE level orequivalentSkills and Abilities1 Ability to work under pressure, toorganise and prioritise own workload,work productively without closesupervision and meet deadlines.Essential/DesirableEssentialEssentialMethod of AssessmentApplication formApplication form &interview2 Computer literate with experience ofusing Microsoft Office systems e.g.word and excel.3 Ability to work co-operatively andeffectively as part of a team and withother colleagues and staff fromexternal agencies.4 Ability to communicate effectivelyover the telephone and in writing.5 Able to review service delivery andseek ways of improving the service.6 Able to take responsibility for ownworkload and be responsible andaccountable for the quality of ownperformance against targets.7 Able to analyse and solveproblems and make decisions forfurther action in line with proceduresand policies.EssentialEssentialEssentialEssentialEssentialEssentialApplication form &interviewApplication form &interviewApplication form &InterviewApplication form &interviewApplication form &interviewApplication form & test

Knowledge and Experience1 To have experience of housingmanagement issues, with particularreference to best practice in rentcollection and arrears recovery.2 To be able to collect debt in aproactive, decisive and determinedmanner and using methodsappropriate and sensitive to thecircumstances3 Knowledge of the Housing Benefitsystem.4 Experience of working with thepublic.5 Experience of providing debt adviceand maximising welfare benefits.6 Experience of liaising with CitizensAdvice Bureaux and other agencies.7 Experience of supporting vulnerablepeople.8 Knowledge of Health and Safetyissues in the workplace.Personal Attributes and Attitude1 A commitment to carrying out in full,the duties and responsibilities of thispost.2 A commitment to achieving value formoney and cost effectiveness.3 A commitment to self development.4 A commitment to Eastlands Homesservice standards, including the staffappearance standards5 A commitment to promoting customerservice and quality improvementinitiatives.EssentialEssentialEssentialEssentialDesirableDesirableDesirableEssentialEssentialEssentialEssentialEssentialEssentialApplication form &interviewApplication form &InterviewApplication form &InterviewApplication form &interviewApplication form &interviewInterviewInterviewApplication form &InterviewInterviewApplication form &InterviewApplication formInterviewApplication form &Interview

6 A commitment to Eastlands HomesEqual Opportunities Policy and bestpractice.7 Able to comply with the EastlandsHomes 'No Smoking' Policy.EssentialEssentialApplication form &InterviewApplication form