direct testimony of the capital expenditures, reliability, and - nyseg

Case 09-E-____; Case 09-G-____ (NYSEG)DIRECT TESTIMONY OF THE CAPITAL EXPENDITURES,RELIABILITY, AND OPERATIONS PANEL123456789101112131415161718stations and coordinate deliveries from the NYSEG gas control center with theinterstate pipeline control centers, balance gas deliveries, interact with multiplenatural gas marketers, optimize supply for all firm customers, maintain andproduce all of the billing documents for all of these transactions, collect paymentsfrom customers, and provide NYSEG commodity and delivery service asrequired. In addition, NYSEG employees operate and maintain the Seneca LakeNatural Gas Storage facility.Q. What is the operations business strategy for the NYSEG natural gas business?A. NYSEG's operations business strategy is to focus on public safety and systemreliability. NYSEG is committed to operational excellence, continuousimprovement, serving new customers and coordinating activities withmunicipalities, highway departments, regulatory agencies and jurisdictional andgoverning bodies to provide safe, reliable, cost efficient natural gas service tomany upstate rural businesses and communities. The Company has one of thelowest lost and unaccounted for gas ("LAUF") factors in the State, repairs all leakclassifications annually, maintains one of the lowest third party damage rates, andstrives to be among the top emergency responders and system safety performanceleaders in the State.69