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direct testimony of the capital expenditures, reliability, and - nyseg

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Case 09-E-____; Case 09-G-____ (NYSEG)DIRECT TESTIMONY OF THE CAPITAL EXPENDITURES,RELIABILITY, AND OPERATIONS PANEL123456789101112131415161718192021Q. How was <strong>the</strong> forecast for Information Technology ("IT") projects developed?A. The Company's IT <strong>capital</strong> forecast includes <strong>expenditures</strong> for information systemimprovements that support targeted operational processes. IT projects aredeveloped collaboratively between <strong>the</strong> Company's operating staff <strong>and</strong> UtilitySupport Services' IT organization. The IT organization leads <strong>the</strong> projectformulation, including development <strong>of</strong> <strong>the</strong> necessary specifications <strong>and</strong> costestimates.Q. What IT <strong>capital</strong> <strong>expenditures</strong> are planned?A. The investment identified in <strong>the</strong> Company's Exhibit __ (NYSEGCRO-8) is acollection <strong>of</strong> projects needed to support <strong>the</strong> Company's IT network.Q. Are <strong>the</strong>re significant <strong>expenditures</strong> planned within <strong>the</strong> IT forecast?A. Yes. The Company plans to implement enhancements to its internet site based onrecommendations it received from <strong>the</strong> Staff.Q. What were <strong>the</strong> Staff recommendations to <strong>the</strong> Company <strong>and</strong> its affiliate regardingweb-based outage information?A. The recommendations made by Staff to <strong>the</strong> Company concerning its websiteinclude providing a highly visible <strong>and</strong> easily identifiable link on <strong>the</strong> Company'shome page to internal page(s) which would be dedicated to information aboutoutages. The information provided should be <strong>the</strong> most up-to-date information onoutages <strong>and</strong> restoration times <strong>and</strong> prioritization <strong>and</strong> it should include outagelocation maps.38

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