ux-design-for-startups-marcin-treder

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and attention during the test. As soon as possible afterthe study, change your notes into specific tasks.In my experience - if you don’t do this in the first twodays after each session, you’ll never do it.Further researchSo that’s guerrilla user testing. When to use it? Asa cheap and quick method of research, guerrillauser testing is suitable <strong>for</strong> any phase of the product’sdevelopment in which you have at least a prototypethat you can check.And what if you don’t have a prototype? Or you wantto test something other than an interface, like a generalstrategy of future development, or you want to checkhow people are dealing with some specific problems?Use customer interviews44Get to know your users
A customer interview is a simple, straight-<strong>for</strong>ward,research method. You basically talk to peopleaccording to a script that you’ve prepared and you tryto get as much from the conversation as possible. Askin-depth questions, stretch your empathy to its limits,pay attention to every tiny detail, ask your participantsto sketch solutions to their problems and sketch yourown ideas. Just do whatever is needed to really dig into the true nature of the problem.The interaction should be natural. It’s like talkingwith a friend about their work problems. You needto encourage them to share at the start and when itblows, just listen and carefully dig deeper to really getto the core of the problem.Though a customer interview may seem to be a littlelong-winded, it’s super efficient.A conversation with customers is a truly refreshingexperience and if you play it right, every minute will besuper valuable.Get to know your users45
Page 1: UX DESIGNFOR STARTUPSMarcin Treder
Page 6: The real power of prototyping 71Ge
Page 9: I learn anything about their ideas,
Page 12 and 13: The ageof userexperiencedesign
Page 14 and 15: important to have a product with to
Page 16 and 17: design a couple of years before the
Page 19 and 20: magazines, webinars, courses... but
Page 21 and 22: doors will be able to perform the t
Page 23 and 24: our customers and check what troubl
Page 25: described the solution.Simple as th
Page 28 and 29: It’s divided into two parts: Prod
Page 30 and 31: Get to knowyour users
Page 32 and 33: Designer’s Desk. Photo by irrezol
Page 34 and 35: Remembering about the C-P-S triangl
Page 36 and 37: customers via Skype and till today
Page 38 and 39: disagreed with Krug. I believed tha
Page 40 and 41: community and we all know each othe
Page 42 and 43: which I strongly recommend, stopped
Page 46 and 47: Skype as a research toolWhat if you
Page 48 and 49: All right, but how can you create a
Page 50 and 51: Set up a feedback forumWhat’s tha
Page 52 and 53: efficientdesigntechniques
Page 54 and 55: In my experience, only two things a
Page 56 and 57: However, before we talk about the a
Page 58 and 59: people consider UX designers as sor
Page 60 and 61: Before you start thinking about the
Page 62 and 63: Our success was possible because pe
Page 64 and 65: works of art, unless you plan to te
Page 66 and 67: epresentation.‘Representation’
Page 68 and 69: and fix interaction with an interfa
Page 70 and 71: A mockup is a visual representation
Page 72 and 73: Prototypes are often written in HTM
Page 74 and 75: Beware that prototyping is rather a
Page 76 and 77: use should leave you just enough sp
Page 78 and 79: growthand designhacking
Page 80 and 81: Despite all this experience, I stru
Page 82 and 83: level, successful UX designers do j
Page 84 and 85: valid conclusion?Make sure that you
Page 86 and 87: failure. The minimal amount of info
Page 88 and 89: Economic metricsThey must clearly s
Page 90 and 91: a new feature or product, consider:
Page 92 and 93: them successful? I wouldn’t.The n
Page 94 and 95:
could see all the metrics with our
Page 96 and 97:
work influences business. Metrics b
Page 98 and 99:
at complex knowledge, but actionabl
Page 100 and 101:
Economic and behavioral metrics•
Page 102 and 103:
Get itoptimised
Page 104 and 105:
work and a feeling of anxiety rathe
Page 106 and 107:
this. We all live in an extraordina
Page 108 and 109:
focused on user experience, it does
Page 110 and 111:
Awesome, right?We implemented the w
Page 112 and 113:
Then suddenly our sales dropped. We
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Enough is enoughFair enough, you ma
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The second step is to look for the
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Tools,tools,tools
Page 120 and 121:
• Mockingbird http://gomockingbir
Page 122 and 123:
Web Analytics:• Adobe Analytics h
Page 124 and 125:
ClickTracking:• Clickheat http://
Page 126 and 127:
• Morae http://www.techsmith.com/
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