Clipsal StarServe - Installation Guide, 11635

SECTION 12Troubleshooting GuidesInfrared Troubleshooting Guide4 IR Target LocationIs the IR target too close to aplasma screen?Position the IR target below theplasma screen to avoid the radiationdrowning out the IR signal sent fromthe remote control.You may need to adjust the positionof the target on site depending onthe amount of radiation the plasmascreen emits.REAR OF TARGET5 IR LEDIs the IR LED on permanently?The IR target may be getting interference from a plasma TV.• Remove the IR target to see if the LED goes out• The connection of the cabling may have a short circuit• Check your fl y leads fi rst• Remove output cables from the VDU and replace one by one. If all outputsare removed and the LED is still on, it may be a short on the modulatorcabling or the power supply of the modulator.6 Clipsal StarServe ® Service AgentIf you cannot solve the problem by following the fi rst fi ve steps, you may need to call a Clipsal StarServe ®Service agent to fi x the problem.The Clipsal StarServe ® Service Agent will rectify any faulty Clipsal StarServe ® product at no cost to you or your customer.If the fault is found to be an installation fault or an environmental fault, then the Clipsal StarServe ® Service Agent willcharge you directly for the call out and to rectify the problem.A faulty product is deemed to be a product that when installed correctly as to the manufacturersrecommendations does not perform the function it is intended to perform due to the manufacturing process.INSTALLATION GUIDE77