Microsoft Dynamics CRM In Government

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Lead ManagementFrom capture to tracking to evaluation toqualification to conversion and automaticdistribution.Lead Management Components• Qualification and Scoring• Routing and Assignment• Conversion• Lead capture and import• Monitoring of leads• ProspectingMicrosoft Advantage• Automatic association ofincoming emails to leads• Effortless conversion ofleads/responses toopportunities• Seamlessly integratedwith marketingcapabilities
Opportunity ManagementEnd-to-end management of opportunities withseamless integration to MS Office and strongworkflow helps sales reps. close the dealLead Management Components• Products and pricing• Workflow and rules• Quote to Order• Deal tracking• Competitive intelligence• Task managementMicrosoft Advantage• Seamless tracking of allassociatedcommunications• Robust workflow forrepeatable bestpractices• ComprehensiveQuote/Invoice/Orderfunctionality
Page 1 and 2: Microsoft Dynamics CRMIn Government
Page 3 and 4: Microsoft Dynamics CRM Suite
Page 5 and 6: Microsoft Dynamics CRM Architecture
Page 7: Account ManagementA focused and coo
Page 11 and 12: Marketing
Page 13 and 14: Data and List ManagementSeamless ma
Page 15 and 16: Response and Lead ManagementEnd-to-
Page 17 and 18: Case Management and SchedulingSophi
Page 19 and 20: Customer Service ScenariosFollowthe
Page 21 and 22: Reporting & AnalysisManage and impr
Page 23 and 24: CRM for Government
Page 25 and 26: CRM for Government: Business Intell
Page 27 and 28: CRM for Government: Contact CentreI
Page 29 and 30: CRM for Government: Field Inspectio
Page 31 and 32: CRM for Government: Grants Manageme
Page 33 and 34: CRM for Government: Task Management
Page 35 and 36: CRM for Health and Social Services
Page 37 and 38: CRM for Health and Social Services:
Page 39 and 40: CRM for Health and Social Services:
Page 41 and 42: CRM for EducationSchools and univer
Page 43 and 44: CRM for Education:General Administr
Page 45 and 46: CRM for Education:Student Informati
Page 47 and 48: CRM for Education:Recruiting and Re
Page 49 and 50: Microsoft’s LOB Desktop StrategyL
Page 51 and 52: An Application Platform for Governm
Page 53 and 54: Why SharePoint + CRM Together?Diffe
Page 55 and 56: SharePoint and CRM are Complementar
Page 57 and 58: trafficPOINT@Police.HuTraffic ticke
Page 59 and 60:
Microsoft Dynamics CRM in the Conta
Page 61 and 62:
USDA Natural Resource Conservation
Page 63 and 64:
Some Customer ExamplesLocal Governm
Page 65 and 66:
Some Customer ExamplesLocal Governm
Page 67 and 68:
UK Local & Regional Government Publ
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Microsoft Dynamics CRM In Government

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