Microsoft Dynamics CRM In Government
Microsoft Dynamics CRM In Government Microsoft Dynamics CRM In Government
SALES
Account ManagementA focused and coordinated approach to themanagement of existing customers and theadditional revenue opportunities they affordLead Management Components• Activity management• Query and Search• Contract management• Data quality controls• Contact management• Relationship trackingMicrosoft Advantage• Complete view of allproducts andinteractions• Easy access to contractsand renewal dates• Complex relationshipmapping and tracking
- Page 1 and 2: Microsoft Dynamics CRMIn Government
- Page 3 and 4: Microsoft Dynamics CRM Suite
- Page 5: Microsoft Dynamics CRM Architecture
- Page 9 and 10: Opportunity ManagementEnd-to-end ma
- Page 11 and 12: Marketing
- Page 13 and 14: Data and List ManagementSeamless ma
- Page 15 and 16: Response and Lead ManagementEnd-to-
- Page 17 and 18: Case Management and SchedulingSophi
- Page 19 and 20: Customer Service ScenariosFollowthe
- Page 21 and 22: Reporting & AnalysisManage and impr
- Page 23 and 24: CRM for Government
- Page 25 and 26: CRM for Government: Business Intell
- Page 27 and 28: CRM for Government: Contact CentreI
- Page 29 and 30: CRM for Government: Field Inspectio
- Page 31 and 32: CRM for Government: Grants Manageme
- Page 33 and 34: CRM for Government: Task Management
- Page 35 and 36: CRM for Health and Social Services
- Page 37 and 38: CRM for Health and Social Services:
- Page 39 and 40: CRM for Health and Social Services:
- Page 41 and 42: CRM for EducationSchools and univer
- Page 43 and 44: CRM for Education:General Administr
- Page 45 and 46: CRM for Education:Student Informati
- Page 47 and 48: CRM for Education:Recruiting and Re
- Page 49 and 50: Microsoft’s LOB Desktop StrategyL
- Page 51 and 52: An Application Platform for Governm
- Page 53 and 54: Why SharePoint + CRM Together?Diffe
- Page 55 and 56: SharePoint and CRM are Complementar
Account ManagementA focused and coordinated approach to themanagement of existing customers and theadditional revenue opportunities they affordLead Management Components• Activity management• Query and Search• Contract management• Data quality controls• Contact management• Relationship tracking<strong>Microsoft</strong> Advantage• Complete view of allproducts andinteractions• Easy access to contractsand renewal dates• Complex relationshipmapping and tracking
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