Microsoft Dynamics CRM In Government
Microsoft Dynamics CRM In Government Microsoft Dynamics CRM In Government
UK Department of Children, Schools and Families(DCSF)Microsoft Dynamics CRM v3 Vetting andBarring Case Management and Listing system•Produces the “Lists” of confirmed and barred individuals andprovides data securely to Government Third Parties (CRB,Disclosure Scotland and General Teaching Councils Englandand Wales).•Provides teams with case management functionality toprocess a referral and recommend to Home Office andDepartment of Health that a referred individual should beconfirmed or barred.•Brings work of the six current systems together on a singlesystem, Microsoft CRM.•Enables Vetting and Barring teams to follow a single businessprocess across all three schemes, List 99, PoCA and PoVA, forthe first time.• Enables Home Office and Department of Health officials torecord their final recommendation, directly into CRM.•Designed to be flexible and adaptable, considering futureplans for the Vetting and Barring scheme.•Solution went Live April 3rd 2007 for 90 users (rising to 120)
UK Local & Regional Government Public SectorMicrosoft Dynamics CRM: Global Customer BaseUK Government Agencies Public SectorFinancial ServicesProfessional ServicesManufacturingPublic SectorRetail &HospitalityHealth & LifeSciencesTravel &Entertainment
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- Page 17 and 18: Case Management and SchedulingSophi
- Page 19 and 20: Customer Service ScenariosFollowthe
- Page 21 and 22: Reporting & AnalysisManage and impr
- Page 23 and 24: CRM for Government
- Page 25 and 26: CRM for Government: Business Intell
- Page 27 and 28: CRM for Government: Contact CentreI
- Page 29 and 30: CRM for Government: Field Inspectio
- Page 31 and 32: CRM for Government: Grants Manageme
- Page 33 and 34: CRM for Government: Task Management
- Page 35 and 36: CRM for Health and Social Services
- Page 37 and 38: CRM for Health and Social Services:
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- Page 41 and 42: CRM for EducationSchools and univer
- Page 43 and 44: CRM for Education:General Administr
- Page 45 and 46: CRM for Education:Student Informati
- Page 47 and 48: CRM for Education:Recruiting and Re
- Page 49 and 50: Microsoft’s LOB Desktop StrategyL
- Page 51 and 52: An Application Platform for Governm
- Page 53 and 54: Why SharePoint + CRM Together?Diffe
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- Page 57 and 58: trafficPOINT@Police.HuTraffic ticke
- Page 59 and 60: Microsoft Dynamics CRM in the Conta
- Page 61 and 62: USDA Natural Resource Conservation
- Page 63 and 64: Some Customer ExamplesLocal Governm
- Page 65: Some Customer ExamplesLocal Governm
UK Local & Regional <strong>Government</strong> Public Sector<strong>Microsoft</strong> <strong>Dynamics</strong> <strong>CRM</strong>: Global Customer BaseUK <strong>Government</strong> Agencies Public SectorFinancial ServicesProfessional ServicesManufacturingPublic SectorRetail &HospitalityHealth & LifeSciencesTravel &Entertainment
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