Microsoft Dynamics CRM In Government
Microsoft Dynamics CRM In Government Microsoft Dynamics CRM In Government
Some Customer ExamplesLocal Government Citizen Service Centers – UK, Portugal, Netherlands,Finland, Spain, Belgium, Italy, Ireland, Mexico, US, China...Ministry of State for Administrative Development, EgyptMinistry of Finance (Tax Office), BelgiumUS Department of AgricultureDepartment of Works and Pensions, UKMaccabi , Health Management Organisation, IsraelUS Air ForceDepartment for Children, Schools and Families, UKTertiary Education Commission, New ZealandSwiss Parliament, Austrade, Spanish Tourism, Pensions Regulator, LondonDevelopment Agency, Paris Airports, Munich Messe, CDU Party, ...
Microsoft Dynamics CRM in the Contact CenterInteraction Channels360° ViewComposite UIReporting &AnalyticsPhoneCC AppsWirelessAgentsSupervisorsManagersExecutivesWeb Self-ServiceEmailChatPSTNVPNandInternetCTIPBX/ACDBranchesRetail Stores & DealersGovernment OfficesIVRERPLOB AppsLegacy Apps
- Page 7 and 8: Account ManagementA focused and coo
- Page 9 and 10: Opportunity ManagementEnd-to-end ma
- Page 11 and 12: Marketing
- Page 13 and 14: Data and List ManagementSeamless ma
- Page 15 and 16: Response and Lead ManagementEnd-to-
- Page 17 and 18: Case Management and SchedulingSophi
- Page 19 and 20: Customer Service ScenariosFollowthe
- Page 21 and 22: Reporting & AnalysisManage and impr
- Page 23 and 24: CRM for Government
- Page 25 and 26: CRM for Government: Business Intell
- Page 27 and 28: CRM for Government: Contact CentreI
- Page 29 and 30: CRM for Government: Field Inspectio
- Page 31 and 32: CRM for Government: Grants Manageme
- Page 33 and 34: CRM for Government: Task Management
- Page 35 and 36: CRM for Health and Social Services
- Page 37 and 38: CRM for Health and Social Services:
- Page 39 and 40: CRM for Health and Social Services:
- Page 41 and 42: CRM for EducationSchools and univer
- Page 43 and 44: CRM for Education:General Administr
- Page 45 and 46: CRM for Education:Student Informati
- Page 47 and 48: CRM for Education:Recruiting and Re
- Page 49 and 50: Microsoft’s LOB Desktop StrategyL
- Page 51 and 52: An Application Platform for Governm
- Page 53 and 54: Why SharePoint + CRM Together?Diffe
- Page 55 and 56: SharePoint and CRM are Complementar
- Page 57: trafficPOINT@Police.HuTraffic ticke
- Page 61 and 62: USDA Natural Resource Conservation
- Page 63 and 64: Some Customer ExamplesLocal Governm
- Page 65 and 66: Some Customer ExamplesLocal Governm
- Page 67 and 68: UK Local & Regional Government Publ
<strong>Microsoft</strong> <strong>Dynamics</strong> <strong>CRM</strong> in the Contact Center<strong>In</strong>teraction Channels360° ViewComposite UIReporting &AnalyticsPhoneCC AppsWirelessAgentsSupervisorsManagersExecutivesWeb Self-ServiceEmailChatPSTNVPNand<strong>In</strong>ternetCTIPBX/ACDBranchesRetail Stores & Dealers<strong>Government</strong> OfficesIVRERPLOB AppsLegacy Apps
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