Microsoft Dynamics CRM In Government

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SharePoint and CRM are ComplementaryEach enable different parts of process to different audiencesExternal Process Audience(Internal Organization, External)SharePointBroadcastPublishSocialEngagementAccess/SearchCollaborateUnstructured & Semi-Structured Data(Information, Content, Documents, Lists)Integrate & Extend(BCS, Web-Parts, Enterprise Search…)CRMInternalProcessAudience(Business Units,Departments, Teams)Manage / ViewBusiness ProcessAutomationAct / InteractStructuredRelationalData(Data About BusinessEntity “Noun” BeingManaged)
Why SharePoint + CRM Together?Differences Are Good - Complementary Strengths Work Better TogetherBreadth of CapabilitiesUnstructured DataBroadcast &PublishBusiness ProcessAutomationRelational DataSharePointNotSharePointAND orCRMCRMExternal AudiencesAccess & SearchQuery & AnalyzeInternal Audiences
Page 1 and 2: Microsoft Dynamics CRMIn Government
Page 3 and 4: Microsoft Dynamics CRM Suite
Page 5 and 6: Microsoft Dynamics CRM Architecture
Page 7 and 8: Account ManagementA focused and coo
Page 9 and 10: Opportunity ManagementEnd-to-end ma
Page 11 and 12: Marketing
Page 13 and 14: Data and List ManagementSeamless ma
Page 15 and 16: Response and Lead ManagementEnd-to-
Page 17 and 18: Case Management and SchedulingSophi
Page 19 and 20: Customer Service ScenariosFollowthe
Page 21 and 22: Reporting & AnalysisManage and impr
Page 23 and 24: CRM for Government
Page 25 and 26: CRM for Government: Business Intell
Page 27 and 28: CRM for Government: Contact CentreI
Page 29 and 30: CRM for Government: Field Inspectio
Page 31 and 32: CRM for Government: Grants Manageme
Page 33 and 34: CRM for Government: Task Management
Page 35 and 36: CRM for Health and Social Services
Page 37 and 38: CRM for Health and Social Services:
Page 39 and 40: CRM for Health and Social Services:
Page 41 and 42: CRM for EducationSchools and univer
Page 43 and 44: CRM for Education:General Administr
Page 45 and 46: CRM for Education:Student Informati
Page 47 and 48: CRM for Education:Recruiting and Re
Page 49 and 50: Microsoft’s LOB Desktop StrategyL
Page 51: An Application Platform for Governm
Page 55 and 56: SharePoint and CRM are Complementar
Page 57 and 58: trafficPOINT@Police.HuTraffic ticke
Page 59 and 60: Microsoft Dynamics CRM in the Conta
Page 61 and 62: USDA Natural Resource Conservation
Page 63 and 64: Some Customer ExamplesLocal Governm
Page 65 and 66: Some Customer ExamplesLocal Governm
Page 67 and 68: UK Local & Regional Government Publ

Microsoft Dynamics CRM In Government

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