Microsoft Dynamics CRM In Government
Microsoft Dynamics CRM In Government
Microsoft Dynamics CRM In Government
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SharePoint and <strong>CRM</strong> are ComplementaryEach enable different parts of process to different audiencesExternal Process Audience(<strong>In</strong>ternal Organization, External)SharePointBroadcastPublishSocialEngagementAccess/SearchCollaborateUnstructured & Semi-Structured Data(<strong>In</strong>formation, Content, Documents, Lists)<strong>In</strong>tegrate & Extend(BCS, Web-Parts, Enterprise Search…)<strong>CRM</strong><strong>In</strong>ternalProcessAudience(Business Units,Departments, Teams)Manage / ViewBusiness ProcessAutomationAct / <strong>In</strong>teractStructuredRelationalData(Data About BusinessEntity “Noun” BeingManaged)