Microsoft Dynamics CRM In Government

CRM for Government: Constituent ManagementManaging your constituents’ interactions with your organization is criticalto your effectiveness. Because Microsoft Dynamics CRM looks and acts likean extension of Microsoft Office Outlook, your employees will find it easyto use, so they can respond quickly to citizen needs.• Provide highly secure, role-based access to constituent data.• Give employees relevant constituent information from one, centralizedlocation.• Track constituent inquiries and requests, regardless of channel.• Target key messages to specific audiences and within specific geographicareas.• Automate workflows to improve service.• Get powerful analysis and reporting tools to simplify the identification ofneeds and problems and proactively address them.