Microsoft Dynamics CRM In Government
Microsoft Dynamics CRM In Government Microsoft Dynamics CRM In Government
CRM for Government: Case ManagementSocial service agencies and related organizations are faced with growingcaseloads and shrinking budgets. Microsoft Dynamics CRM casemanagement tools help your agency increase its efficiency and reducecosts with streamlined processes and greater access to your critical data—all in one place.• Centralized client records to remove the barriers to cross-agencycollaboration.• Use automatic workflows to increase employee effectiveness.• Easily schedule follow-up appointments and use alerts for proactivenotification.• Provide mobile access to constituent and case information, so workers inthe field can be more productive.
CRM for Government: Contact CentreImprove citizens’ ability to contact your agency—and your agency’sresponse time—with the Microsoft Dynamics CRM Contact Center/311solution for call centre, routing, and CRM integration. The faster yourresponse, the greater value your agency can deliver to the communitiesyou serve.• Use electronic tools, such as interactive voice response (IVR) incombination with contact-centre agents to speed issue resolution ofphone inquiries.• Give knowledge workers the ability to work within Microsoft OfficeOutlook to review prior contacts and update records when responding toe-mail requests.• Take advantage of a reporting dashboard to sort and report incidents bycontact type (Web, phone, or e-mail) or by case type, case severity, orother key data to help ensure timely service.Read more about the Microsoft Dynamics CRM Contact Center/311 Solution.
- Page 1 and 2: Microsoft Dynamics CRMIn Government
- Page 3 and 4: Microsoft Dynamics CRM Suite
- Page 5 and 6: Microsoft Dynamics CRM Architecture
- Page 7 and 8: Account ManagementA focused and coo
- Page 9 and 10: Opportunity ManagementEnd-to-end ma
- Page 11 and 12: Marketing
- Page 13 and 14: Data and List ManagementSeamless ma
- Page 15 and 16: Response and Lead ManagementEnd-to-
- Page 17 and 18: Case Management and SchedulingSophi
- Page 19 and 20: Customer Service ScenariosFollowthe
- Page 21 and 22: Reporting & AnalysisManage and impr
- Page 23 and 24: CRM for Government
- Page 25: CRM for Government: Business Intell
- Page 29 and 30: CRM for Government: Field Inspectio
- Page 31 and 32: CRM for Government: Grants Manageme
- Page 33 and 34: CRM for Government: Task Management
- Page 35 and 36: CRM for Health and Social Services
- Page 37 and 38: CRM for Health and Social Services:
- Page 39 and 40: CRM for Health and Social Services:
- Page 41 and 42: CRM for EducationSchools and univer
- Page 43 and 44: CRM for Education:General Administr
- Page 45 and 46: CRM for Education:Student Informati
- Page 47 and 48: CRM for Education:Recruiting and Re
- Page 49 and 50: Microsoft’s LOB Desktop StrategyL
- Page 51 and 52: An Application Platform for Governm
- Page 53 and 54: Why SharePoint + CRM Together?Diffe
- Page 55 and 56: SharePoint and CRM are Complementar
- Page 57 and 58: trafficPOINT@Police.HuTraffic ticke
- Page 59 and 60: Microsoft Dynamics CRM in the Conta
- Page 61 and 62: USDA Natural Resource Conservation
- Page 63 and 64: Some Customer ExamplesLocal Governm
- Page 65 and 66: Some Customer ExamplesLocal Governm
- Page 67 and 68: UK Local & Regional Government Publ
<strong>CRM</strong> for <strong>Government</strong>: Contact CentreImprove citizens’ ability to contact your agency—and your agency’sresponse time—with the <strong>Microsoft</strong> <strong>Dynamics</strong> <strong>CRM</strong> Contact Center/311solution for call centre, routing, and <strong>CRM</strong> integration. The faster yourresponse, the greater value your agency can deliver to the communitiesyou serve.• Use electronic tools, such as interactive voice response (IVR) incombination with contact-centre agents to speed issue resolution ofphone inquiries.• Give knowledge workers the ability to work within <strong>Microsoft</strong> OfficeOutlook to review prior contacts and update records when responding toe-mail requests.• Take advantage of a reporting dashboard to sort and report incidents bycontact type (Web, phone, or e-mail) or by case type, case severity, orother key data to help ensure timely service.Read more about the <strong>Microsoft</strong> <strong>Dynamics</strong> <strong>CRM</strong> Contact Center/311 Solution.
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