Microsoft Dynamics CRM In Government

CRM for Government: Business IntelligenceWith access to real-time information and analysis, government agencies ororganizations can use CRM tools to identify trends, evaluate citizeninteractions with departments and agencies, and create strategies toenhance service and—at the same time—reduce costs.• Centralized client records to remove the barriers to cross-agencycollaboration.• Use automatic workflows to increase employee effectiveness.• Easily schedule follow-up appointments and use alerts for proactivenotification.• Provide mobile access to constituent and case information, so workers inthe field can be more productive.