Microsoft Dynamics CRM In Government

Citizen Expectations = Customer Expectations“I want my local government toknow who I am and to keep trackof my enquiries”“I want access to citizen servicesand information in a way thatsuits me, at a time of mychoosing”“ I don’t expect to have to visit mylocal government offices to getthe answer to a question or solve aproblem”“ I don’t expect to have to “hold” orbe passed from department todepartment when I telephone”