Microsoft Dynamics CRM In Government
Microsoft Dynamics CRM In Government Microsoft Dynamics CRM In Government
Campaign ManagementEasy execution of campaigns and seamlesstracking of all related communications, andtasks for increased follow-up and resultsCampaign Management Components• Quick Campaign Wizard• Bulk operation support• Offer management• Collateral management• Email templates• Outlook integrationMicrosoft Advantage• Closed-loop campaignmanagement• Seamless tracking ofcommunications between Outlookand Microsoft Dynamics CRM• New campaigns just a “Next”button away
Response and Lead ManagementEnd-to-end management of responses viaguided wizards and automated conversionand follow-up of those responsesResponse & Lead Management Components• Response tracking• Multi channel comms support• Workflow (i.e. response scoring)• Email tracking• Response conversion• Lead managementMicrosoft Advantage• Response conversion one click away• Seamless connection to leadmanagement enables appropriatefollow-up• Powerful rules for response andlead scoring
- Page 1 and 2: Microsoft Dynamics CRMIn Government
- Page 3 and 4: Microsoft Dynamics CRM Suite
- Page 5 and 6: Microsoft Dynamics CRM Architecture
- Page 7 and 8: Account ManagementA focused and coo
- Page 9 and 10: Opportunity ManagementEnd-to-end ma
- Page 11 and 12: Marketing
- Page 13: Data and List ManagementSeamless ma
- Page 17 and 18: Case Management and SchedulingSophi
- Page 19 and 20: Customer Service ScenariosFollowthe
- Page 21 and 22: Reporting & AnalysisManage and impr
- Page 23 and 24: CRM for Government
- Page 25 and 26: CRM for Government: Business Intell
- Page 27 and 28: CRM for Government: Contact CentreI
- Page 29 and 30: CRM for Government: Field Inspectio
- Page 31 and 32: CRM for Government: Grants Manageme
- Page 33 and 34: CRM for Government: Task Management
- Page 35 and 36: CRM for Health and Social Services
- Page 37 and 38: CRM for Health and Social Services:
- Page 39 and 40: CRM for Health and Social Services:
- Page 41 and 42: CRM for EducationSchools and univer
- Page 43 and 44: CRM for Education:General Administr
- Page 45 and 46: CRM for Education:Student Informati
- Page 47 and 48: CRM for Education:Recruiting and Re
- Page 49 and 50: Microsoft’s LOB Desktop StrategyL
- Page 51 and 52: An Application Platform for Governm
- Page 53 and 54: Why SharePoint + CRM Together?Diffe
- Page 55 and 56: SharePoint and CRM are Complementar
- Page 57 and 58: trafficPOINT@Police.HuTraffic ticke
- Page 59 and 60: Microsoft Dynamics CRM in the Conta
- Page 61 and 62: USDA Natural Resource Conservation
- Page 63 and 64: Some Customer ExamplesLocal Governm
Response and Lead ManagementEnd-to-end management of responses viaguided wizards and automated conversionand follow-up of those responsesResponse & Lead Management Components• Response tracking• Multi channel comms support• Workflow (i.e. response scoring)• Email tracking• Response conversion• Lead management<strong>Microsoft</strong> Advantage• Response conversion one click away• Seamless connection to leadmanagement enables appropriatefollow-up• Powerful rules for response andlead scoring
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