METROPOLITAN EDISON COMPANY - Pennsylvania Public Utility ...

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Exhibit XI-6FE-PA Companies Compared to a Panel of Pennsylvania EDCsPercentage of Residential Meters NotRead in Six and Twelve Months2004Company Six Months Twelve MonthsUGI-Electric .00% .00%Duquesne .00 .00Allegheny Power .01 .01PPL .01 .00PECO .05 .19Penn Power .08 .01Met-Ed .08 .02Penelec .08 .02Source: January 2007 Stratified Management & Operations AuditTo help reduce the number of FE-PA Companies’ meters not read for extendedperiods, BWG suggested that FirstEnergy develop reports that routinely identifyresidential meters that have not been read during the appropriate interval and issue fieldwork orders to obtain meter readings.Follow-up Finding and Conclusion No. XI-3 – The FE-PA Companies do notcompare favorably to other Pennsylvania EDCs regarding the percentage ofresidential meters not read by company or customer within 6 and 12 months.In 2009, the percentage of residential meters not read by the utilities or thecustomer in 6 and 12 months for all three FE-PA Companies was significantly higherthan the panel average of other Pennsylvania electric distribution companies. Thepercentage of residential meters not read by the company or the customer in 6 and 12months for the FE-PA Companies and a panel of other Pennsylvania EDCs, for 2006through 2009, is shown on Exhibit XI-7. From 2006 to 2009, the percentage ofresidential meters not read by the company or the customer in 6 months increased forMet-Ed, but remained the same for Penelec and Penn Power. Both Penelec and PennPower are performing slightly better in 2009 than in 2004, but Met-Ed is performingworse. From 2006 to 2009, the percentage of residential meters not read by theCompany or the customer in 12 months remained the same for Met-Ed, Penelec, andPenn Power. Penelec is performing slightly better in 2009 than in 2004, while Met-Edand Penn Power are performing the same.The FE-PA Companies have developed reports to identify residential meters notread in six and twelve months. The reports, which are developed monthly, are used toidentify meters that need to be addressed. Accounts appearing on the reports mayreceive a letter, phone call, and/or be scheduled to obtain a meter reading.- 78 -
Exhibit XI-7FE-PA Companies Compared to a Panel of Pennsylvania EDCsPercentage* of Residential Meters Not Read ByCompany or Customer in Six and Twelve Months2006-20096 Months 12 MonthsCompany 2006 2007 2008 2009 2006 2007 2008 2009Allegheny Power 0.01% 0.01% 0.02% 0.01% 0.00% 0.00% 0.00% 0.00%Duquesne Light 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%PECO 0.07% 0.06% 0.04% 0.03% 0.04% 0.02% 0.01% 0.01%PPL 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%UGI-Electric 0.00% 0.00% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00%Panel Average 0.02% 0.01% 0.02% 0.01% 0.01% 0.00% 0.00% 0.00%FE-PA Companies:Met-Ed. 0.07% 0.06% 0.08% 0.10% 0.02% 0.01% 0.02% 0.02%Penelec 0.06% 0.05% 0.06% 0.06% 0.01% 0.01% 0.01% 0.01%Penn Power 0.05% 0.03% 0.02% 0.05% 0.01% 0.01% 0.00% 0.01%* 12 month averagesSource: BCS 2008, 2009 Customer Service Performance ReportsPUC regulations at 52 Pa. Code § 56.12 (4) state that a utility may estimate thebill of a ratepayer if utility personnel are unable to gain access to obtain an actual meterreading, as long as the following apply:• The utility has undertaken reasonable alternative measures toobtain a meter reading, including, but not limited to, the provision ofpreaddressed postcards upon which the ratepayer may note thereading or telephone reporting of the reading.• The utility, at least every 6 months, or every four billing periods forutilities permitted to bill in excess of 1 month, obtains an actualmeter reading or ratepayer supplied reading to verify the accuracyof the estimated readings.• The utility, at least once every 12 months, obtains an actual meterreading to verify the accuracy of the readings, either estimated orratepayer read. (Emphasis added)Therefore, the FE-PA Companies are obligated to minimize the number of andpercentage of meters not read by the company or the customer in 6 and 12 months tobe more in line with the panel of other Pennsylvania EDCs. The FE-PA Companiesattribute their residential meters not read by the company or the customer in 6 and 12months to vacant properties, uncooperative tenants, incomplete customer records,foreclosures, frequent ownership changes of certain properties, unfavorable weather,etc. It is noteworthy that most of the other Pennsylvania EDCs are using more- 79 -
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METROPOLITAN EDISON COMPANYPENNSYLV
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• Support Services• Human Resou
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• Developed and implemented forma
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FIRSTENERGY PENNSYLVANIA COMPANIESM
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III. AFFILIATE INTERESTSBackground
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In addition, subsidiary or related
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BWG recommended that a detailed, wr
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management. Other potential uses of
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IV. CORPORATE GOVERNANCEBackground
Page 34 and 35: V. FINANCIAL MANAGEMENTBackground -
Page 36 and 37: the internal audit was to determine
Page 38 and 39: Committee citing the internal contr
Page 40 and 41: VI. ELECTRIC RELIABILITYBackground
Page 42: Exhibit VI-1Metropolitan Edison Com
Page 45 and 46: provide additional details to the C
Page 47 and 48: Exhibit VI-6FirstEnergy Pennsylvani
Page 49 and 50: All three FE-PA Companies have had
Page 51 and 52: FirstEnergy is following the right
Page 53 and 54: Company, and The Toledo Edison Comp
Page 55 and 56: technicians. These strategies are u
Page 57 and 58: VIII. EMERGENCY PREPAREDNESSBackgro
Page 59 and 60: Routine periodic updating of the em
Page 61 and 62: Follow-up Finding and Conclusion No
Page 63 and 64: old excess inventory. Spare invento
Page 65 and 66: controls were automated. Moreover,
Page 67 and 68: Exhibit IX-6FE-PA CompaniesPercenta
Page 69 and 70: FE-PA Companies were unable to iden
Page 71 and 72: Staff’s Follow-up Recommendation
Page 73 and 74: Exhibit X-6Metropolitan Edison Comp
Page 75 and 76: Prior Recommendation - Develop a co
Page 77 and 78: Therefore, BWG suggested that First
Page 79 and 80: XI. CUSTOMER SERVICEBackground - Th
Page 81 and 82: Exhibit XI-2FE-PA CompaniesPercenta
Page 83: Exhibit XI-5FE-PA Companies Compare
Page 87 and 88: Follow-up Finding and Conclusion No
Page 89 and 90: uilding, in an effort to protect re
Page 91 and 92: Companies would submit a supplement
Page 93 and 94: 3. The "four-fifths" rule (underuti
Page 95 and 96: Met-Ed has female underutilization
Page 97 and 98: Exhibit XII-4Page 1 of 2FirstEnergy
Page 99 and 100: The number of years that FirstEnerg
Page 101 and 102: FE-PA Companies do track purchases
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