METROPOLITAN EDISON COMPANY - Pennsylvania Public Utility ...

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METROPOLITAN EDISON COMPANYPENNSYLVANIA ELECTRIC COMPANYPENNSYLVANIA POWER COMPANYMANAGEMENT EFFICIENCY INVESTIGATIONLIST OF EXHIBITSExhibitXI-1FE-PA Companies Compared to a Panel of Pennsylvania EDCsPercentage of Calls Answered Within 30 Seconds 2005-2009Page74XI-2 FE-PA Companies Percentage of Calls Answered Within 30Seconds by Contact Center 2006-200975XI-3XI-4XI-5XI-6XI-7XI-8XI-9XII-1XII-2FE-PA Companies Compared to a Panel of Pennsylvania EDCsPercentage of Residential and Small Business Bills Not RenderedOnce Every Billing Period 2004FE-PA Companies Compared to a Panel of Pennsylvania EDCsPercentage of Residential Bills Not Rendered Once Every BillingPeriod 2005-2009FE-PA Companies Compared to a Panel of Pennsylvania EDCsPercentage of Small Business Bills Not Rendered Once Every BillingPeriod 2005-2009FE-PA Companies Compared to a Panel of Pennsylvania EDCsPercentage of Residential Meters Not Read in Six and TwelveMonths 2004FE-PA Companies Compared to a Panel of Pennsylvania EDCsPercentage of Residential Meters Not Read By Company orCustomer in Six and Twelve Months 2006-2009FE-PA Companies Residential Customer Cost Per Meter Read2007-2009FE-PA Companies Number of Residential Customer Meter ReadingRoutes Rerouted 2008-2009Metropolitan Edison Company Under-Utilization by EEO CategoryFor the 2009 Plan YearPennsylvania Electric Company Under-Utilization by EEO CategoryFor the 2009 Plan Year767677787984848788iv
Page 7 and 8: I. INTRODUCTIONA. BackgroundAt the
Page 9 and 10: II. SUMMARY OF MANAGEMENT EFFECTIVE
Page 11 and 12: • Submit a detailed, written expl
Page 13 and 14: FIRSTENERGY PENNSYLVANIA COMPANIESM
Page 25 and 26: • Corporate Affairs• Communicat
Page 27 and 28: with transactions covered by other
Page 29 and 30: Exhibit III-1FE-PA CompaniesDividen
Page 31 and 32: December 31, 2007 to 55% as of Dece
Page 33 and 34: Committee to periodically assess th
Page 35 and 36: Follow-up Finding and Conclusion No
Page 37 and 38: • Annual review of FERC software
Page 39 and 40: one had been considered a material
Page 41 and 42: deteriorated significantly since 20
Page 46 and 47: have equipment in good condition to
Page 50 and 51: BWG found some of the study’s res
Page 52 and 53:
VII. OPERATIONSBackground - The Str
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footprint in a particular RTO (i.e.
Page 56 and 57:
have been experienced in the past.
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Finding and Conclusion No. VIII-1 -
Page 60 and 61:
IX. SUPPORT SERVICESBackground - Th
Page 62 and 63:
Exhibit IX-3FE-PA CompaniesTotal Ye
Page 64 and 65:
Companies, the working inventory tu
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FirstEnergy management stated that
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X. HUMAN RESOURCESBackground - The
Page 70 and 71:
Exhibit X-3Pennsylvania Electric Co
Page 72 and 73:
The number of union and non-union e
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of straight time hours; however, as
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number of hours that will be requir
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Exhibit X-10FE-PA CompaniesOSHA Inc
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Pennsylvania electric distribution
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Exhibit XI-3FE-PA Companies Compare
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Exhibit XI-6FE-PA Companies Compare
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automatic meter reading technology
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Enhance the systems and tools for p
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In 2009, the residential customer c
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XII. DIVERSITY & EEOBackground - Th
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Exhibit XII-2Pennsylvania Electric
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make a good faith effort to reach p
Page 98 and 99:
Exhibit XII-4Page 2 of 2FirstEnergy
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• Supply Chain revising its Oppor
Page 102:
XIII. ACKNOWLEDGEMENTSWe wish to ex
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