METROPOLITAN EDISON COMPANY - Pennsylvania Public Utility ...

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FIRSTENERGY PENNSYLVANIA COMPANIESMANAGEMENT EFFICIENCY INVESTIGATIONSUMMARY OF JANUARY 2007 MANAGEMENT AUDIT RECOMMENDATIONS ANDSTAFF’S FOLLOW-UP FINDINGS, CONCLUSIONS, AND RECOMMENDATIONSPublic Utility CommissionBureau of Audit’sPrior RecommendationsOriginallyTargetedCompletionDateMEIFindingNumberStaff’s Follow-upFindingsand ConclusionsAs of January 31, 2011Staff’sFollow-upRecommendationXI. CUSTOMER SERVICE (CONT.)- 16 -Develop a consistent revenueprotection strategy.Take steps to further reduce meterreading costs and develop a planand schedule for theimplementation of AMI ifdetermined to be cost justified.December 2008 XI-4 FirstEnergy has not fullydeveloped or implemented itsrevenue protection strategy andthe systems and processesnecessary to improve theRevenue Protection Services.February 2007 XI-5. From 2005 to 2009, the cost permeter read for residentialcustomers decreased for Met-Edand Penn Power but increasedfor Penelec; moreover the FE-PACompanies have not begun largescale implementation of AMI.Complete the implementation ofthe previously approved revenueprotection strategy or devise a newstrategy and plan accordingly.Complete the rerouting of theFE-PA Companies’ meter readingroutes and explore the benefits ofexpediting large scale deploymentof smart meter technology.XII. DIVERSITY & EEOIdentify the employment areas thatare below parity and developfeasible approaches for makingthe FE-PA Companies’ employeemix match that of the respectiveservice territory.February 2007 XII-1 Met-Ed’s, Penelec’s, and PennPower’s workforces do not haveproportional representation ofwomen and minorities in severaljob categories.Intensify efforts to attain fullrepresentation of women andminorities within the workforce.Exhibit II-1Page 11 of 12
FIRSTENERGY PENNSYLVANIA COMPANIESMANAGEMENT EFFICIENCY INVESTIGATIONSUMMARY OF JANUARY 2007 MANAGEMENT AUDIT RECOMMENDATIONS ANDSTAFF’S FOLLOW-UP FINDINGS, CONCLUSIONS, AND RECOMMENDATIONSPublic Utility CommissionBureau of Audit’sPrior RecommendationsOriginallyTargetedCompletionDateMEIFindingNumberStaff’s Follow-upFindingsand ConclusionsAs of January 31, 2011Staff’sFollow-upRecommendationXII. DIVERSITY & EEO (CONT.)Take necessary steps to meetminority business supplier goals.February 2007 XII-2 FirstEnergy has beenconsistently reaching many, butnot all, of its diverse suppliergoals.Strive to achieve all FirstEnergydiverse supplier goals.- 17 -XII-3The FE-PA Companies do nottrack or annually reportpurchases made from personswith disabilities-ownedbusinesses.Track purchases from persons withdisabilities owned businessenterprises and report the resultsannually to the Commission alongwith purchases made from minorityand women owned businessenterprises.Exhibit II-1Page 12 of 12
Page 5: METROPOLITAN EDISON COMPANYPENNSYLV
Page 8 and 9: • Support Services• Human Resou
Page 10 and 11: • Developed and implemented forma
Page 12 and 13: FIRSTENERGY PENNSYLVANIA COMPANIESM
Page 24 and 25: III. AFFILIATE INTERESTSBackground
Page 26 and 27: In addition, subsidiary or related
Page 28 and 29: BWG recommended that a detailed, wr
Page 30 and 31: management. Other potential uses of
Page 32 and 33: IV. CORPORATE GOVERNANCEBackground
Page 34 and 35: V. FINANCIAL MANAGEMENTBackground -
Page 36 and 37: the internal audit was to determine
Page 38 and 39: Committee citing the internal contr
Page 40 and 41: VI. ELECTRIC RELIABILITYBackground
Page 42: Exhibit VI-1Metropolitan Edison Com
Page 45 and 46: provide additional details to the C
Page 47 and 48: Exhibit VI-6FirstEnergy Pennsylvani
Page 49 and 50: All three FE-PA Companies have had
Page 51 and 52: FirstEnergy is following the right
Page 53 and 54: Company, and The Toledo Edison Comp
Page 55 and 56: technicians. These strategies are u
Page 57 and 58: VIII. EMERGENCY PREPAREDNESSBackgro
Page 59 and 60: Routine periodic updating of the em
Page 61 and 62: Follow-up Finding and Conclusion No
Page 63 and 64: old excess inventory. Spare invento
Page 65 and 66: controls were automated. Moreover,
Page 67 and 68: Exhibit IX-6FE-PA CompaniesPercenta
Page 69 and 70: FE-PA Companies were unable to iden
Page 71 and 72: Staff’s Follow-up Recommendation
Page 73 and 74:
Exhibit X-6Metropolitan Edison Comp
Page 75 and 76:
Prior Recommendation - Develop a co
Page 77 and 78:
Therefore, BWG suggested that First
Page 79 and 80:
XI. CUSTOMER SERVICEBackground - Th
Page 81 and 82:
Exhibit XI-2FE-PA CompaniesPercenta
Page 83 and 84:
Exhibit XI-5FE-PA Companies Compare
Page 85 and 86:
Exhibit XI-7FE-PA Companies Compare
Page 87 and 88:
Follow-up Finding and Conclusion No
Page 89 and 90:
uilding, in an effort to protect re
Page 91 and 92:
Companies would submit a supplement
Page 93 and 94:
3. The "four-fifths" rule (underuti
Page 95 and 96:
Met-Ed has female underutilization
Page 97 and 98:
Exhibit XII-4Page 1 of 2FirstEnergy
Page 99 and 100:
The number of years that FirstEnerg
Page 101 and 102:
FE-PA Companies do track purchases
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