METROPOLITAN EDISON COMPANY - Pennsylvania Public Utility ...

FIRSTENERGY PENNSYLVANIA COMPANIESMANAGEMENT EFFICIENCY INVESTIGATIONSUMMARY OF JANUARY 2007 MANAGEMENT AUDIT RECOMMENDATIONS ANDSTAFF’S FOLLOW-UP FINDINGS, CONCLUSIONS, AND RECOMMENDATIONSPublic Utility CommissionBureau of Audit’sPrior RecommendationsOriginallyTargetedCompletionDateMEIFindingNumberStaff’s Follow-upFindingsand ConclusionsAs of January 31, 2011Staff’sFollow-upRecommendationXI. CUSTOMER SERVICE (CONT.)- 16 -Develop a consistent revenueprotection strategy.Take steps to further reduce meterreading costs and develop a planand schedule for theimplementation of AMI ifdetermined to be cost justified.December 2008 XI-4 FirstEnergy has not fullydeveloped or implemented itsrevenue protection strategy andthe systems and processesnecessary to improve theRevenue Protection Services.February 2007 XI-5. From 2005 to 2009, the cost permeter read for residentialcustomers decreased for Met-Edand Penn Power but increasedfor Penelec; moreover the FE-PACompanies have not begun largescale implementation of AMI.Complete the implementation ofthe previously approved revenueprotection strategy or devise a newstrategy and plan accordingly.Complete the rerouting of theFE-PA Companies’ meter readingroutes and explore the benefits ofexpediting large scale deploymentof smart meter technology.XII. DIVERSITY & EEOIdentify the employment areas thatare below parity and developfeasible approaches for makingthe FE-PA Companies’ employeemix match that of the respectiveservice territory.February 2007 XII-1 Met-Ed’s, Penelec’s, and PennPower’s workforces do not haveproportional representation ofwomen and minorities in severaljob categories.Intensify efforts to attain fullrepresentation of women andminorities within the workforce.Exhibit II-1Page 11 of 12