METROPOLITAN EDISON COMPANY - Pennsylvania Public Utility ...
METROPOLITAN EDISON COMPANY - Pennsylvania Public Utility ...
METROPOLITAN EDISON COMPANY - Pennsylvania Public Utility ...
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FIRSTENERGY PENNSYLVANIA COMPANIESMANAGEMENT EFFICIENCY INVESTIGATIONSUMMARY OF JANUARY 2007 MANAGEMENT AUDIT RECOMMENDATIONS ANDSTAFF’S FOLLOW-UP FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS<strong>Public</strong> <strong>Utility</strong> CommissionBureau of Audit’sPrior RecommendationsOriginallyTargetedCompletionDateMEIFindingNumberStaff’s Follow-upFindingsand ConclusionsAs of January 31, 2011Staff’sFollow-upRecommendationIX. SUPPORT SERVICES (CONT.)- 12 -FirstEnergy should improve itssecurity awareness and trainingprograms to include computerbased training (CBT) or othermandatory formal classroomtraining for IT and departmentalpersonnel. A refresher courseshould be conducted annually.June 2007 IX-3 FirstEnergy has implemented aprogram to educate itsemployees regarding IT securityissues via computer basedtraining, but is not ensuring thatemployees complete thistraining.Ensure that all employees thathave access to cyber assetscomplete required annual trainingrelated to security awareness andprocedures by maintainingappropriate CBT tracking records.X. HUMAN RESOURCESExamine employee staffing levelsat all FirstEnergy <strong>Pennsylvania</strong>operating companies in order toensure that staffing levels for allemployee groups are appropriate:December 2007 X-1 FirstEnergy examined employeestaffing levels at the FE-PACompanies, but analyses ofcontractor staffing levels andspans of control were notperformed.Perform a review of contractorstaffing levels and conduct anemployee span of control analysisby department on an annual basisstriving to limit the number of spanof control ratios outside the rangeof 1:5 – 1:7.Exhibit II-1Page 7 of 12