METROPOLITAN EDISON COMPANY - Pennsylvania Public Utility ...

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XIII. ACKNOWLEDGEMENTSWe wish to express our appreciation for the cooperation and assistance given tous during the course of this Management Efficiency Investigation by the officers andstaff of Metropolitan Edison Company, <strong>Pennsylvania</strong> Electric Company, <strong>Pennsylvania</strong>Power Company and FirstEnergy Corp.This audit was conducted by Bryan Borres, Porus Irani and Brian McCauley ofthe Management Audit Staff of the Bureau of Audits.- 96 -
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METROPOLITAN EDISON COMPANYPENNSYLV
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• Support Services• Human Resou
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• Developed and implemented forma
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FIRSTENERGY PENNSYLVANIA COMPANIESM
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III. AFFILIATE INTERESTSBackground
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In addition, subsidiary or related
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BWG recommended that a detailed, wr
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management. Other potential uses of
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IV. CORPORATE GOVERNANCEBackground
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V. FINANCIAL MANAGEMENTBackground -
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the internal audit was to determine
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Committee citing the internal contr
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VI. ELECTRIC RELIABILITYBackground
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Exhibit VI-1Metropolitan Edison Com
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provide additional details to the C
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Exhibit VI-6FirstEnergy Pennsylvani
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All three FE-PA Companies have had
Page 51 and 52: FirstEnergy is following the right
Page 53 and 54: Company, and The Toledo Edison Comp
Page 55 and 56: technicians. These strategies are u
Page 57 and 58: VIII. EMERGENCY PREPAREDNESSBackgro
Page 59 and 60: Routine periodic updating of the em
Page 61 and 62: Follow-up Finding and Conclusion No
Page 63 and 64: old excess inventory. Spare invento
Page 65 and 66: controls were automated. Moreover,
Page 67 and 68: Exhibit IX-6FE-PA CompaniesPercenta
Page 69 and 70: FE-PA Companies were unable to iden
Page 71 and 72: Staff’s Follow-up Recommendation
Page 73 and 74: Exhibit X-6Metropolitan Edison Comp
Page 75 and 76: Prior Recommendation - Develop a co
Page 77 and 78: Therefore, BWG suggested that First
Page 79 and 80: XI. CUSTOMER SERVICEBackground - Th
Page 81 and 82: Exhibit XI-2FE-PA CompaniesPercenta
Page 83 and 84: Exhibit XI-5FE-PA Companies Compare
Page 85 and 86: Exhibit XI-7FE-PA Companies Compare
Page 87 and 88: Follow-up Finding and Conclusion No
Page 89 and 90: uilding, in an effort to protect re
Page 91 and 92: Companies would submit a supplement
Page 93 and 94: 3. The "four-fifths" rule (underuti
Page 95 and 96: Met-Ed has female underutilization
Page 97 and 98: Exhibit XII-4Page 1 of 2FirstEnergy
Page 99 and 100: The number of years that FirstEnerg
Page 101: FE-PA Companies do track purchases
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