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ExcellenceL E A D E R S H I PTHE MAGAZINE OF LEADERSHIP DEVELOPMENT, MANAGERIAL EFFECTIVENESS, AND ORGANIZATIONAL PRODUCTIVITYVOL. 25 NO. 5 MAY 2008Thunder and DustWe celebrate the spirit, majesty, and powerof the buffalo, symbol of the American Westand source of food and clothing for natives andsettlers who hunted the thundering herds.NOEL TICHY ANDWARREN BENNISCrisis LeadershipHow good is yourjudgment in a crunch?. . . 3BARBARA KELLERMANLeaders and FollowersTechnology is shiftingthe balance of power. . . . .4GARY HAMELAre You a Good Leader?Let’s ask your peopleand check performance . . 5SALLY HELGESENNew Sources of PowerThese portend a newmodel of leadership . . . . .6CHIP R. BELL ANDJOHN PATTERSONAttracting LoyaltyYou win customer loyaltywith five drivers . . . . . . . .7KEVIN & JACKIE FREIBERGWake Up!Global competitors areknocking at your door. . . .8MARSHALL GOLDSMITHBetter CoachingStart by asking sixclassic questions. . . . . . . . 9MARGARET WHEATLEYAND DEBORAH FRIEZEEmergenceLeaders need to knowhow change happens. . . .10HOWARD M. GUTTMANOvercome ResistanceGet things done withoutruining relationships. . . .11KIM CAMERONLeading ChangeIt helps to have fixedpoints for navigation. . . .12TOM PETERSStrategic ExcellenceStudy my baker’s dozenpoints of best practice. . .13CONNIE HRITZChange ModelYou need to consider threelevels and stages. . . . . . . 14KEVIN CASHMANLeader for LifeLeadership emerges fromthe inside out. . . . . . . . . .15JACK ZENGERPosition vs. ContributionMake sure you match orexceed expectations. . . . .16DAVE ULRICHCall for TalentStart using a newtalent equation . . . . . . . . 17PETER BLOCKPossibilitiesLeadership is largelyabout conversations . . . .18KEN BLANCHARDSituational LeadershipAdjust your style to suitthe development level. . .19STEPHEN R. COVEYAuthentic LeadersThey are centered ontrue-north principlesand natural laws . . . . . . .20