Write down what went wrong and what you did about it in your diary.
Write down what went wrong and what you did about it in your diary.
Write down what went wrong and what you did about it in your diary.
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Safe method:CustomersCustomer feedback is a good <strong>in</strong>dication ofhow well <strong>you</strong> are manag<strong>in</strong>g <strong>you</strong>r bus<strong>in</strong>ess.Keep<strong>in</strong>g <strong>you</strong>r customers happy <strong>and</strong> protect<strong>in</strong>g their health w<strong>it</strong>h good food hygiene is essential to thesuccess of <strong>you</strong>r bus<strong>in</strong>ess. So <strong>it</strong> is very important to pay attention to any compla<strong>in</strong>ts.What to doListen to compla<strong>in</strong>ts.F<strong>in</strong>d the source of the problem.Solve the problem.Tra<strong>in</strong> staff on how to deal w<strong>it</strong>h customers.How?Listen to any compla<strong>in</strong>ts carefully <strong>and</strong> wr<strong>it</strong>e <strong>down</strong>the details. These could po<strong>in</strong>t out a problem <strong>in</strong><strong>you</strong>r bus<strong>in</strong>ess.Work out how the problem arose. This is especiallyimportant if <strong>it</strong> is a problem affect<strong>in</strong>g food safety.If a customer compla<strong>in</strong>s of be<strong>in</strong>g made ill by <strong>you</strong>rfood <strong>you</strong> should <strong>in</strong>vestigate carefully.Review the relevant safe methods. You may needto change how <strong>you</strong> do th<strong>in</strong>gs. Note any changes<strong>in</strong> the <strong>diary</strong>.It is important that staff know how to respondto customer feedback <strong>and</strong> <strong>what</strong> action to take.MAN4/09-06
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