handouts - American Bus Association
handouts - American Bus Association
handouts - American Bus Association
- No tags were found...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Take The Escalator Down…When Escalation Goes Up!<strong>American</strong> <strong>Bus</strong><strong>Association</strong>MarketPlace2013
The Four Stages ofTeambuildingFormingPerformingStormingNorming3
“Two Human Styles”4
Positive Feedback(360° Feedback)Two Important Steps to Open Communication1. Written Team Evaluations2. Spoken Team Evaluations5
Positive FeedbackFocus/Completes Tasks10Flexibility10Initiative10StrengthsImprovements10 10Attitude10Team WorkCommunication6
Level I:Level I:Level II:Level IILevel III:Level IIIConflict EscalationLevel IV:7
How To Settle CasesOut of CourtI’ve noticed…(behavior) andI’m concerned…(affect of behavior)However, I’m sure you have your reasons andI’m open to hear them (Allow response)What do you think can be the best way toresolve this? (Seek solution)I agree with you. Let’s follow-up next week.What do you think?Thanks for your understanding.8
john@ishakeitup.comwww.ishakeitup.com
Change language