18FAQ’s.This section will help you identify and correct any typical problem you may have withyour spa. However, when in doubt, take a sample of your spa water into your <strong>BioGuard</strong> ®Approved Retailer for analysis and expert advice.Why is my water coloured?Copper may erode or corrode the spa’sheating system and dissolve into thewater. As a result, it can make your waterlook green or greenish-blue. To preventthis from affecting the spa’s surface andcausing unsightly stains, use <strong>BioGuard</strong> ®SPA Defence.A metal remover, such as <strong>BioGuard</strong> ®Quick Clear, can help remove mostcommon metals from spa water. In someinstances, your <strong>BioGuard</strong> ® ApprovedRetailer may recommend you empty thespa and refill with fresh water. Whendoing so, be sure to follow correct start-upprocedures and water testing.How can I avoid irritations?When your spa is used, non-filterablewastes like perspiration, oils, hair sprays,cosmetics and body fats can accumulate.This makes the water dull, irritating andunattractive, as well as interfering withsanitising products.To remove these wastes and restoresparkle to the water, use an oxidiser suchas <strong>BioGuard</strong> ® SPA Purity, ChlorinatedConcentrate or Armour. Note: leave thespa cover off for at least 1 hour afteradding the product and run the pump tocirculate the water.What is scale?Scale is a rough, sandpaper-like deposit,which coats the walls of your spa and clogspipes, filters and heaters. To help preventand reduce scale formation, and protectyour equipment, ensure your spa’s wateris correctly balanced. Use <strong>BioGuard</strong> ® SPADefence weekly, and visit your <strong>BioGuard</strong> ®Approved Retailer.Can I prevent foaming?High aeration and agitation, combined withbody oils, lotions and high temperatures,will sometimes create an undesirable foamlevel. <strong>BioGuard</strong> ® SPA Foam Go stops thefoaming almost immediately.Why is my water cloudy?Cloudy water can be caused by heavyusage of the spa or hot tub, or initialbleeding of tannin from wood surfaces.<strong>BioGuard</strong> ® SPA Crystal Clear turns cloudywater sparkling clear, and is ideal forregular use to improve water quality. Forextra ‘shock’ treatment use an oxidisersuch as <strong>BioGuard</strong> ® SPA Purity, ChlorinatedConcentrate or Armour.
19FAQ’s.How can I remove stains?<strong>Spa</strong> surface stains are usually causedby metals in the spa water. <strong>BioGuard</strong> ®SPA Defence can lighten or remove freshstains. To prevent stains before theyoccur, use <strong>BioGuard</strong> ® SPA Defence weekly.Can I enhance the water?For spa water that feels really comfortable,use <strong>BioGuard</strong> ® SPA Velvet. Combinedwith a fresh rose fragrance, the uniquetechnology of <strong>BioGuard</strong> ® SPA Velvetenhances the feel of the water andreduces eye and skin irritations.<strong>BioGuard</strong> ® SPA Velvet also enhances waterclarity and helps reduce chemical usage.
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